Bilingual Dispatcher Coordinator

Humana • Miramar, OH

1d

About The Position

Become a part of our caring community A Dispatcher is responsible for planning, scheduling, coordinating, and controlling drivers, loads and equipment. Duties include using telephone and computer to communicate assignments and compiling statistics and reports on work progress. Manage software dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads. Ensure driver compliance with Department of Transportation regulations. Complete daily reporting of dispatch activity. Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions. Build customer relationships- continuously work on customer/account relations. Provides customers with carrier updates. Replies to incoming email which includes chat inquiries, and new business inquiries. Provide general support to all customers. Carrier relations in order to obtain positive ratings from drivers. Confirm orders are delivered. Use your skills to make an impact

Requirements

• Bilingual (English and Spanish)
• 1-2 years of experience
• Proficient in Microsoft Outlook, Word, and PowerPoint
• Ability to manage multiple or competing priorities
• Strong attention to detail
• Capacity to maintain confidentiality
• Strong organizational skills
• Ability to balance multiple initiatives and prioritize workload
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Possesses high school diploma or equivalent.
• Previous administrative or related experiences
• Experience with Internet research and proof-reading and editing

Responsibilities

• planning
• scheduling
• coordinating
• controlling drivers, loads and equipment
• using telephone and computer to communicate assignments
• compiling statistics and reports on work progress
• manage software dispatch systems
• maintain customer relationships in the dispatch and supervision of drivers on loads
• ensure driver compliance with Department of Transportation regulations
• complete daily reporting of dispatch activity
• facilitate all over the road breakdowns, accidents, weather delays and any route exceptions
• build customer relationships- continuously work on customer/account relations
• provides customers with carrier updates
• replies to incoming email which includes chat inquiries, and new business inquiries
• provide general support to all customers
• carrier relations in order to obtain positive ratings from drivers
• confirm orders are delivered

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED