Support Coordinator & Dispatcher

T.E.A.M. Solutions, LLC•College Station, TX

About The Position

The Support Coordinator & Dispatcher serves as the primary point of contact for service clients, answering incoming calls and coordinating work orders from request to completion. This role is responsible for communicating with clients and field personnel, and ensuring service work is efficiently dispatched, documented, and closed out. This position plays an important role in the overall success of our company. An individual working in this position will be required to have good communication skills, computer skills, as well as excellent people skills.

Requirements

5+ years of applicable experience
Previous experience in construction, skilled trades, or subcontractor service coordination preferred
Strong verbal communication and phone etiquette
Ability to multitask and manage multiple service requests in a fast-paced environment
Excellent organizational and time-management skills
Strong attention to detail and accuracy in data entry
Customer service–oriented mindset with problem-solving abilities
Comfortable using scheduling, dispatch, and work order software systems
Proficient in basic computer applications (email, spreadsheets, job tracking systems)

Nice To Haves

Associate’s degree preferred

Responsibilities

Answer and manage incoming customer phone calls in a professional and courteous manner
Receive, create, and coordinate service work orders for commercial and industrial clients
Gather and accurately document service details, including scope of work, location, and urgency
Work with our Remote Support Specialist and Support Team Leads to schedule and dispatch technicians based on availability, skill set, priority, and location
Monitor work order progress and follow up to ensure jobs are completed on time
Update clients on scheduling, delays, and job status as needed
Coordinate emergency or priority service calls when required
Maintain accurate records in dispatch, work order, and job management systems
Process workorder close-outs, including confirmation of completion and required documentation
Coordinate with Support Manager, Team Leads, and billing staff to ensure smooth workflow
Handle customer questions, concerns, or service issues and escalate when appropriate
Support general administrative tasks related to service operations
Other duties as assigned