Dispatcher/Shop Coordinator

Katsam Property Services • Mantua Township, NJ

1d • Onsite

About The Position

This role is for someone who can take ownership of the daily operations, rather than just reacting to events. The position is central to the operation, involving coordination of field teams, management of inbound service requests, and ensuring the fleet remains operational. The ideal candidate is capable of making real-time decisions, solving problems under pressure, and maintaining functionality even when plans deviate.

Requirements

• 3+ years in dispatch, operations, or service coordination
• Experience in a fast-paced, high-volume environment (HVAC, logistics, field services, facilities, etc.)
• Someone who makes decisions—not waits for direction
• Strong communicator who can handle both customers and field teams
• Highly organized and able to manage multiple priorities at once
• Comfortable using dispatching, routing, or fleet systems

Nice To Haves

• You’ve handled days where everything went wrong—and figured it out
• You take ownership of problems and see them through to resolution
• You think in terms of efficiency, time, and outcomes—not just tasks
• You’re calm under pressure and don’t get overwhelmed by volume

Responsibilities

• Own daily dispatching and scheduling for field crews
• Manage inbound service requests and prioritize work in real time
• Adjust routes and plans on the fly to meet service commitments
• Act as the point of contact for customer issues and service recovery
• Coordinate with the shop to keep trucks and equipment in service
• Identify inefficiencies and continuously improve how work gets done

Benefits

• Competitive base salary + performance bonus
• High-impact role with visibility into operations and leadership
• Opportunity to grow into broader operations or leadership roles
• A team that values accountability, reliability, and getting the job done right

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees