Shop Coordinator

Alfa Laval Spiral•Des Moines, IA

1d•$25 - $32•Onsite

About The Position

As an integral member of our team, you will play a pivotal role in providing overall support for repair and reconditioning work for both our external and internal customers. You will have the opportunity to function with minimal supervision to p rovide quotations to our sales force, prioritize and coordinate repairs, manage each repair order, continually seeking ways to improve repair processes and techniques. Communication will play a big role in your job by contacting customers and internal areas with a focus on a successful experience for our clients. Currently, this is an on-site opportunity located in Des Moines.

Requirements

You have a High School diploma or equivalent, strong written and verbal communication skills, a respectful approach to working with others, the ability to travel occasionally
Five years hands-on experience with repairing/reconditioning in a manufacturing, job shop or customer service environment desirable.
Ability to read and work from blueprints
Ability to prioritize work and meet deadlines
Demonstrate ability to perform effectively within a team environment
Some understanding of machining and welding techniques
Ability to work within stressful situations
Fundamental knowledge of standard word processing software and spreadsheets

Nice To Haves

Experience with Project Management and/or Microsoft Suite desirable.

Responsibilities

Prioritize and coordinate the overall flow of repair and reconditioning projects with Team Leaders and Management, focusing on improving utilization and throughput
Maintain production schedules and assist with regularly scheduled production meetings
Research customer equipment in proprietary systems to confirm accuracy of parts and lead time
Create job packets for repair and reconditioning projects with applicable drawings, quality plans and checklists, scan sheets, and EHS related documentation
Create and formalize repair quotes to end customers and internal Sales teams
Review of shop quotes before pricing and finalization
Perform tasks within proprietary applications in MRP and Lotus Notes systems (order parts and expedite as needed, create PO’s for outsource operations, occasionally schedule freight, etc.)
Interact and communicate repair information to shop, end customers, and sales personnel
Assist Service Center team to meet published baseline measurements and KPI’s
Manage job costs
Act as primary backup for Order Coordinator as needed
Maintain applicable inventory reports, records, and proprietary software.
Coordinate and assist in the completion and documentation of all ACT warranty claims
Positive participation in meetings and improvement initiatives