Route Coordinator / Dispatcher

Labcorp•Houston, TX

21h•Onsite

About The Position

Labcorp is seeking a Route Coordinator/Dispatcher to join their team in Houston, TX. This role is responsible for utilizing route management software to schedule, coordinate, and dispatch specimen pickups, managing high volume email/phone traffic, and coordinating resources. The position ensures the best possible solutions for clients within a specific service area, aiming to achieve productivity and expense targets while meeting customer expectations. The Route Coordinator/Dispatcher must balance customer response time, accuracy, and cost/productivity targets, follow standard procedures for field requests and dispatching, and problem-solve specimen-related issues. They will also use multiple databases for requests and inquiries and perform various administrative/clerical duties as needed.

Requirements

High school diploma or GED or equivalent
1 year or more experience in logistics, customer service or operations
Basic computer and typing skills; experience with Microsoft Office
Strong communication skills; both written and verbal
Excellent organizational and time management skills
Strong attention to detail with the ability to multitask
Familiarity with route management software

Nice To Haves

Prior experience in logistics, customer service or operations
Experience working in a medical courier environment
2 years or more experience working as a dispatcher

Responsibilities

Utilize route management software to schedule, coordinate and dispatch specimen pickups
Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
Responsible for specific service area to ensure best possible solutions for client
Achieve location productivity and expense targets while meeting customer expectations
Ensure a balance between customer response time, accuracy and cost/productivity targets
Follow standard procedures for field requests for service and dispatching calls
Problem solve and provide potential resolutions for any specimen related issue
Utilize multiple databases to process requests and inquiries
Performs a variety of administrative/clerical duties as needed
Develops and coordinates the daily route, work, and training schedules of assigned work group.
Assists Branch Manager with administrative duties associated with Professional Services operations.