Rosebud Program Manager

New Narrative•Portland, OR

4d•$85,000

About The Position

New Narrative is a nonprofit organization that partners with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support. The Rosebud Program Manager provides leadership and oversight for a supportive housing program serving youth ages 16–18 involved in the foster care system. The program provides behavioral health services and individualized support in collaboration with youth, families, community partners, and the Department of Human Services (DHS). The Program Manager oversees 24/7 program operations, staff supervision and development, clinical consultation, service quality, contract compliance, and fiscal management. The role promotes trauma-informed, person-centered, and recovery-oriented practices that support youth autonomy, stability, and well-being. The position requires a QMHP credential or eligibility to obtain one, and openings are in Portland, Oregon, and surrounding metro areas.

Requirements

Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health field.
Ability to obtain a QMHP credential through MHACBO within two weeks of hire, or be licensed or provisionally licensed in Oregon (LCSW, LPC, LMFT, or equivalent).
Minimum of one year of supervisory experience.
Experience supervising staff and coordinating services across an interdisciplinary team.
Knowledge of trauma-informed care, crisis intervention, risk assessment, and person-centered service delivery.
Valid driver’s license and ability to meet applicable agency driving requirements.
Maintain a current CPR and First Aid certificate.
Familiarity with area resources and knowledge of child welfare system functioning.

Nice To Haves

Experience working with adolescents or young adults, particularly youth involved in child welfare or foster care systems.
Experience in supportive housing, residential services, or community-based behavioral health programs.
Experience with Medicaid-funded services, public contracts, regulatory compliance, and program budgets.
CADC credential or experience with substance use disorders.

Responsibilities

Oversee daily program operations and ensure services align with organizational standards, contractual obligations, and applicable licensing requirements.
Develop and maintain program policies, procedures, and practices that support consistent, high-quality services.
Ensure appropriate staffing, training, operational coverage, and a safe, functional, supportive program environment.
Identify and implement program improvements in collaboration with agency leadership and staff.
Respond to after-hours telephone calls for consultation and coverage needs, and provide emergency shift coverage when otherwise unavailable.
Partner with Human Resources to recruit, hire, and onboard program staff.
Supervise program staff, which may include a program supervisor, clinician, clinical case managers, peer support staff, and direct support staff.
Provide regular documented supervision, coaching, performance feedback, and professional development.
Support staff in applying trauma-informed, person-centered, culturally responsive practices, and coordinate with clinical and peer leadership on staff development and interdisciplinary care.
Provide clinical consultation regarding participant needs, treatment planning, risk assessment, crisis response, safety planning, and service coordination within the scope of the position’s qualifications and responsibilities.
Support staff responding to crises, behavioral health needs, co-occurring substance use concerns, and complex participant situations.
Promote participant choice, dignity, engagement, and individualized service planning.
Monitor service quality, documentation, and participant outcomes; implement improvements as needed.
Support incident review, risk mitigation, and ongoing learning to strengthen participant safety and quality of care.
Serve as a primary liaison with DHS and maintain collaborative relationships with referral sources, community providers, and other stakeholders.
Oversee referrals, screenings, admissions, coordination of services, and discharges.
Facilitate team meetings and case consultations and incorporate participant feedback into program development and service improvements.
Ensure compliance with DHS contract requirements, applicable regulations, licensing standards, and agency policies.
Oversee required documentation, reporting, reauthorizations, and billing-related processes within established timelines.
Maintain accurate and timely participant records and ensure staff meet documentation expectations.
Coordinate with quality improvement staff and external reviewers during audits and program reviews.
Monitor program performance and implement corrective actions when needed.
Monitor program utilization, occupancy, staffing, and expenditures to support financial sustainability.
Maintain effective referral and admission processes to support program capacity and contractual expectations.
Identify resource needs and recommend strategies to improve program effectiveness and efficiency.
Maintain familiarity with area resources and knowledge of child welfare system functioning.
Pursue ongoing development of skills and competencies in accordance with contract and agency requirements; follow corporate policies, procedures, and protocols; adhere to the NASW Code of Ethics; and maintain a current driver’s license and CPR and First Aid certificate.