Root Cause Coordinator for Workforce & Resource Navigation

Greater Cleveland Food Bank Inc•Cleveland, OH

16h•$44,900 - $49,845•Hybrid

About The Position

The Root Cause Coordinator for Workforce and Resource Navigation supports the Greater Cleveland Food Bank's mission by assisting neighbors in navigating food programs and connecting them to resources, primarily around workforce and stabilizing programs. This position requires significant knowledge of programs, processes, and organizations that impact household stability, as well as knowledge of wrap-around service models. It also requires knowledge in workforce development and successful strategies to engage community members in training and development programs. This position helps to track the short and long-term impact of this work. The coordinator builds partnerships with community organizations, organizations stationed at the Greater Cleveland Food Bank’s Community Resource Center(s), and works with internal staff and agency partners to connect eligible community members to benefits, programs, and referrals. This role is vital in helping individuals and families achieve economic stability and upward mobility.

Requirements

Bachelor’s Degree preferred/equivalent experience required.
A minimum of four years’ experience in executing case management services required.
Knowledge of public benefits, financial literacy, workforce/employment initiatives, and housing stability principles required.
Must possess outstanding interpersonal and communication skills with strong attention to detail.
Must be able to effectively work in a team atmosphere with highly diverse people.
Must be oriented towards efficient problem solving, multi-tasking and teamwork.
Proficiency in Windows based computer software required.
Unencumbered driver’s license is required.
Required commitment to making interactions across different cultures and backgrounds a strength of our organization as demonstrated through work, life or community experience.

Nice To Haves

Knowledge of CAP60 database is beneficial, but not required.
The ability to execute and coordinate virtual meetings preferred.
Database experience a plus.

Responsibilities

Conduct outreach to connect neighbors to workforce-related organizations co-located at GCFB’s Community Resource Center(s) and others in the community.
Receive and respond to referrals from GCFB team members.
Complete resource screenings for households and assess the need for wrap around services in the areas of health, housing, socioeconomic and employment.
Connect neighbors to meaningful resources that will best support their household’s stability; document interventions while managing actively engaged household cases.
Assist households in creating goals; provide support in areas including financial literacy, housing stability and career development.
Track progress towards goals, ensure accurate data entry in CAP60 and compile data as needed for grants, programming improvements and community impact.
Curate programming to directly support neighbors, convene community partners, utilize and share best practices both inside and outside of the organization.
Assist with and/or create program materials.
Cultivate and/or enhance direct referral relationships with community organizations and employers that provide programming, resources and opportunities for neighbors.
Track the progress of referrals to appropriate partner agencies and programs to access nutritional, medical, housing and socioeconomic support.
Establish core metrics to track the success of programming related to workforce with a focus on connections to meaningful and/or gainful employment or training.
Track and report on data to directors and senior leaders; work closely with the GCFB measurement team to report on outcomes of programming.
Work closely with Community Resource Center partners and the GCFB measurement team to track and collect data and outcomes related to individuals and families who successfully receive services at the CRCs and improve their overall food security.
Work directly with neighbors to assist them in applying and obtaining SNAP, Medicare subsidies and other public benefit programs using the Ohio Benefits state-wide software.
Work closely with other Feeding America Food Banks to stay current with national root cause and workforce development work.
Read, respond to and be responsible for information relayed via e-mail, text message and instant message communications from staff and supervisors on all assigned work days.
Maintain required job knowledge, skills and maintain required job knowledge and skills and core professional competencies.
Attend and participate in required educational programs and staff meetings.
Collaborate with community organizations to host job and resources fairs in the GCFB service area.
Support all Outreach team functions at the Community Resource Center(s) including but not limited to supporting Access Desk engagement.
Actively support and champion initiatives aimed at driving continuous improvement throughout the organization. May participate in one of the following: LEAN council, a kaizen, 5S campaign or other process improvement efforts to support continuous improvement and improved processes within the food bank.
Performs other duties as assigned.