Outreach & Navigation Coordinator

Eightcap Inc•Orleans Township, MI

2d•$23 - $26•Hybrid

About The Position

The Outreach & Navigation Coordinator supports the daily operations of the Outreach & Navigation Department by coordinating workflows, scheduling staff activities, providing training and coaching, and ensuring consistent service delivery. This position serves as a resource to staff while helping maintain quality, efficiency, and participant-centered service.

Requirements

Bachelor’s degree in human services, Social Work, Community Development, Public Administration, Business Administration, or related field and at least a minimum of three (3) years of relevant experience; or Associate’s degree in human services, Social Work, Community Development, Public Administration, Business Administration, or related field and at least a minimum of five (5) years of relevant experience.
Experience in human services, case management, community services, housing, energy assistance, or related programs.
Strong organizational, communication, and problem-solving skills.
Ability to train and support staff.
Valid Michigan driver's license.

Nice To Haves

Experience coordinating projects, staff activities, or service delivery preferred.

Responsibilities

Coordinate daily department operations.
Schedule staff coverage for phones, appointments, outreach activities, and community events.
Monitor workflow and application status.
Assist Supervisor with development and implementation of department procedures and service standards.
Coordinate department meetings and communication.
Assist with onboarding and training new staff.
Provide coaching and support to Outreach & Navigation Specialists.
Coordinate cross-training activities with agency programs.
Identify operational issues and recommend solutions.
Support implementation of Community Health Worker and financial counseling initiatives.
Conduct file reviews and documentation reviews.
Monitor service standards, timelines, and workflow expectations.
Assist with compliance monitoring activities.
Ensure required documentation is collected and entered into agency systems.
Assist with data quality and reporting efforts.
Provide direct participant support during high-volume periods, staff vacancies, or other operational needs.
Assist with intake appointments and eligibility determination as needed.
Support outreach and community engagement activities.
Serve as a resource for complex participant situations and service coordination.
Other duties as assigned.