Manager 1, Roosevelt Administration Manager

City of Eugene • Eugene, OR

9d • Onsite

About The Position

The City of Eugene Public Works Department is hiring a senior-level administrative manager to supervise and manage administrative, financial, personnel, customer service, business automation, and emergency management support functions for the Public Works Maintenance and Parks and Open Space divisions. The position oversees a multidisciplinary paraprofessional team, manages multimillion-dollar administrative budgets, coordinates cross-divisional operations, and serves on the Roosevelt Service Section Leadership Team. The manager develops internal systems, ensures compliance with City policies, supports supervisors and staff, improves Roosevelt Yard operations, and may fill key Incident Command roles during Public Works emergency activations.

The position is based at 1820 Roosevelt Blvd. in Eugene and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility based on business needs. It is responsible for responding to Public Works emergency events and may be on-call during an emergency response. The position is non-represented and exempt.

Requirements

• Five years of professional experience developing, implementing, and managing programs, projects, and/or personnel functions within an organizational unit, including two years in a full supervisory role.
• Bachelor’s degree from an accredited college or university, with major coursework in business administration, public administration, economics, finance, or a related field.
• Must pass a background check.
• Valid Oregon driver’s license, or ability to obtain one by the date of hire; must pass a driving records check and maintain a driving record that meets City standards.
• Knowledge of administrative operations, public agency support systems, program management, and organizational development.
• Knowledge of public purchasing, contracting, procurement rules, grant compliance, and accounts payable and receivable.
• Knowledge of supervisory practices, including recruitment, onboarding, coaching, performance evaluation, conflict resolution, and disciplinary procedures.
• Knowledge of emergency management, Incident Command System structure, and municipal response coordination.
• Knowledge of program or project leadership, training, and performance evaluation.
• Knowledge of applicable program-area trends and methods, relevant legal requirements, City organizational structures, public-sector program administration, organizational analysis, research methods, budget preparation and administration, office procedures and computer equipment, and relevant federal, state, and local laws and regulations.
• Ability to design workflows and business automations, improve processes, identify operational deficiencies, and implement corrective action.
• Ability to communicate clearly and effectively, orally and in writing, with diverse audiences.
• Ability to build high-trust relationships, foster collaboration, and support professional growth.
• Ability to administer multiple program responsibilities, prepare work plans, coordinate others’ work, and prepare and administer a multi-fund budget.
• Ability to analyze problems, develop alternatives, recommend actions, and implement recommendations.
• Ability to establish cooperative working relationships and gain cooperation through discussion and persuasion.
• Ability to independently design and develop specialized programs and evaluate the organizational impact of program decisions.
• Ability to manage conflicting assignments, solve sensitive problems creatively, and conduct long-range program planning.

Nice To Haves

• Experience in municipal operations, Public Works, emergency management, or cross-divisional coordination is highly desirable.

Responsibilities

• Serve on the Roosevelt Service Section Leadership Team and collaborate with Budget Analysts and division leadership on operational strategy and section-level planning.
• Participate in strategic planning for the Public Works Maintenance and Parks and Open Space divisions.
• Develop, implement, and evaluate administrative work plans and contribute to division-wide service improvement initiatives.
• Provide policy analysis, organizational assessment, and strategic consulting to division management.
• Manage administrative support functions for approximately 250 employees across the two divisions.
• Oversee personnel action processing, payroll administration, onboarding, executive support, customer service operations, contract administration, procurement, accounts payable, and information systems coordination.
• Design and improve analog and digital workflows, business automations, and operational processes.
• Coordinate cross-divisional administrative needs and special projects, and represent cross-divisional operations in organization-wide projects.
• Oversee the New Employee Mentorship Program, assess its effectiveness, align it with leadership goals, maintain program automations, prepare an annual report for Division Directors, and collaborate with city-wide training efforts.
• Oversee customer service delivery for complex program areas.
• Administer and monitor multimillion-dollar administrative budgets, review expenditures, and ensure alignment with City financial policies and operational priorities.
• Work with Budget Analysts to improve financial processes and reporting systems.
• Supervise the Administrative Services Team of 7–11 paraprofessional employees, including hiring, onboarding, training, coaching, performance evaluation, discipline, and termination.
• Develop team goals and work plans, monitor workflow, and evaluate work products for policy compliance, quality, and customer requirements.
• Build and maintain a high-trust administrative team, provide peer-level support to Roosevelt Yard supervisors, and promote mentorship, employee engagement, stability, and skill development.
• Support and participate in Public Works emergency response activations, including in roles such as Call Center Branch Director or Incident Command Staff.
• Oversee the Emergency Management Senior Program Coordinator and ensure section-level response systems are prepared.
• Identify organizational gaps, conduct root cause analysis, and design solutions suited to Roosevelt Yard culture and operational needs.
• Oversee high-volume reception, public information, and internal customer service operations.
• Ensure consistent, professional, and responsive communication with employees, supervisors, managers, contractors, and community members.

Benefits

• Retirement program administered by the Oregon Public Employees’ Retirement System (PERS), with an employee contribution of 6% and an employer contribution.
• The City pays a 3% contribution to a deferred compensation program if the employee contributes at least 1%.
• The City offers robust and competitive benefits; details are available through the City’s benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager