Rooms Supervisor - Embassy Suites by Hilton San Francisco Airport Waterfront

Hilton•Burlingame, CA

3d•$28 - $30•Onsite

About The Position

The Embassy Suites by Hilton San Francisco Airport Waterfront is hiring a Rooms Supervisor to oversee front office and housekeeping operations at a 340-suite waterfront hotel. The role focuses on smooth daily operations, room readiness, guest satisfaction, and consistent service in accordance with Hilton standards. The supervisor supports and develops team members, resolves guest concerns, and works with Housekeeping to manage room inventory and occupancy.

Requirements

At least one year of supervisory experience in hospitality.
Hotel front desk experience.
Schedule flexibility.

Responsibilities

Oversee front office operations, including check-in and check-out, guest relations, and conflict resolution.
Manage housekeeping operations, including daily room assignments, inspections of cleaning performance, and guest-room readiness.
Uphold brand standards and deliver consistent guest experiences, resolving issues with discretion and sound judgment.
Ensure Front Office and Housekeeping systems and procedures support exceptional service and efficient operations.
Supervise and support team members, monitor performance, provide coaching, and foster a positive work environment.
Prepare daily forecasts of expected arrivals and departures.
Research customer complaints and help determine effective resolutions.
Prepare and conduct daily pre-shift meetings and communicate information needed to provide service in accordance with Hilton standards.
Supervise front desk staff to ensure smooth and efficient operations.
Complete reports, verify status reports, and upload or update room status in the property management system.
Perform linen inventory twice a year.
Collaborate with Housekeeping to manage room inventory and achieve occupancy and profitability goals.
Oversee Lost & Found.
Coordinate training for front desk and housekeeping teams.
Monitor par stock and order office and operating supplies.
Perform other duties and responsibilities as assigned or required.

Benefits

Hilton travel benefits, including access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
Employee stock purchase program with a 15% discount on Hilton shares.
Paid parental leave for eligible Team Members, including partners and adoptive parents.
Caregiving concierge services.
Crisis concierge support.
Free counseling and support through the Employee Assistance Program for eligible Team Members.
Paid time off.
Health plans, including medical, dental, and vision coverage.
Retirement plans.
Free parking.
Complimentary meals in the Team Member cafeteria.