Rooms Operation Supervisor

Marriott Winston - Salem • Winston-Salem, NC

5h

About The Position

The Rooms Operation Supervisor oversees day-to-day hotel laundry operations to ensure linens and uniforms meet cleanliness and quality standards. This hands-on leadership role supervises, trains, and directs laundry staff; manages inventory and supplies; and maintains laundry equipment in safe, efficient working condition. The supervisor oversees departmental operations, develops methods to improve efficiency, manages costs and budgets, and coordinates with supporting departments on maintenance and training. The position reports to the Laundry Manager or Director of Rooms and may perform additional duties as assigned by the Executive Housekeeper. The position is full-time and pays $18 per hour. Schedules may vary and include evenings, nights, weekends, and holidays.

Requirements

• Eligible to work in the United States.
• Sufficient education and/or literacy to identify and read product labels and communicate with guests about job-related needs.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor, friendly personality, positive attitude, and commitment to HVMG’s Culture of Excellence.
• Experience in team management.
• Familiarity with computers and hotel applications.
• A combination of education and experience.

Nice To Haves

• Hotel experience is a plus.

Responsibilities

• Supervise and direct laundry staff, including approving staff duty rosters.
• Train staff, organize training, and hire and train new laundry employees.
• Develop and implement systems and technical advancements in laundry operations.
• Formulate washing formulas for stained loads and ensure linens and uniforms are washed according to standards.
• Maintain and oversee the upkeep and preventive maintenance of laundry equipment.
• Coordinate routine maintenance and outstanding machinery repairs with the Engineering and maintenance teams.
• Prepare the annual laundry budget and record and monitor laundry costs.
• Develop methods to increase laundry efficiency.
• Coordinate with supporting departments and conduct daily departmental stand-up meetings.
• Handle Lost and Found and shipping and receiving processes.
• Prepare reports and recommendations as required.
• Approve distribution of linen to guestrooms and food and beverage department areas.
• Carry out other reasonable duties and services as assigned by the Executive Housekeeper or management.

Benefits

• Career growth opportunities across the nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Exclusive hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed