Operation Supervisor

Ryder Supply Chain Solutions • Dallas, TX

5d • Onsite

About The Position

The Operations Supervisor assists the Operations Manager with the operations and personnel for a shift at a particular location. The role may supervise shift employees, including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor works to achieve business objectives and labor requirements while balancing customer needs with financial, operating, quality, safety, and asset targets. The role manages location performance against metrics and receives cross-functional training to support other shop functions. It is responsible for following Ryder Maintenance Operations policies and procedures.

This may be a developmental role intended to prepare incumbents for an Operations Manager position. Ryder states that employees can shape their career paths and advance based on performance. The position is located in Dallas, Texas, and is listed as a first-shift role.

Requirements

• High school diploma or GED.
• Maintenance and technical experience in a shop environment.
• Associate's degree or at least 1–3 years of experience in a maintenance operations environment; demonstrated success in a Ryder role may be substituted.
• Bachelor's degree or at least 1–3 years of experience in a maintenance operations environment; demonstrated success in a Ryder role may be substituted.
• Ability to professionally represent Ryder and interact competently with customer management.

Nice To Haves

• Strong vehicle diagnostics and repair knowledge.
• Intermediate Microsoft Office skills.
• Supervisory experience.
• Experience with a Shop Management System.
• Associate's degree.
• Bachelor's degree.

Responsibilities

• Analyze, plan, and schedule workflow; assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
• Ensure warranty policies and procedures are followed.
• Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
• Conduct yard checks to ensure work is scheduled and prioritized appropriately.
• Manage, train, and develop assigned personnel, and manage their performance.
• Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
• Follow customer communication protocols for preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates.
• Conduct customer visits as required by the Customer Care Plan.
• Direct reports in maintaining the appearance and upkeep of the assigned location, including sustaining 65 standards in relevant shop areas.
• Evaluate shop tooling and equipment needs and make recommendations.
• Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure vehicles have required specifications in SAM.
• Manage parts inventory and related policies and procedures.
• Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
• Perform breakdown root-cause analysis, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
• Ensure maintained vehicles are repaired cleanly and to quality standards.
• Work with the Service Manager to ensure technicians are properly trained and qualified, and prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
• Maintain visibility and control over shop-floor activities to support proper root-cause diagnosis and optimize parts and component yield.
• Assist with developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
• Maintain documentation required to meet or exceed local, state, federal, and customer requirements.
• Ensure employee compliance with safety and EPA regulations and requirements.
• Ensure the shift or shop meets Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction.
• Apply maintenance-operations cost controls and manage the location P&L to meet financial objectives.
• Execute maintenance initiatives to meet or exceed specified financial targets.
• Manage payroll, purchase-order approvals as warranted, invoice reconciliation, and fuel reconciliation.
• Manage customer bill-back opportunities, including identification, review, approval, and appropriate documentation and reporting.
• Ensure data integrity in the Shop Management Online system.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED