Operation Supervisor

Ryder • Dallas, TX

3d • Onsite

About The Position

The Operations Supervisor assists the Operations Manager with shift operations and personnel at a particular location. The role may supervise Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor ensures business objectives and labor requirements are met while balancing customer needs with financial, operating, quality, safety, and asset targets. The position manages location performance against metrics and receives cross-functional training to support other shop functions. The role is responsible for following Ryder Maintenance Operations policies and procedures and may serve as a developmental position for an Operations Manager role.

This role is based at a Ryder shop in Dallas, Texas, and works first shift. It oversees maintenance workflow, personnel, customer relationships, shop assets and parts, quality, regulatory compliance, and financial performance. The supervisor works with the Service Manager and other teams to ensure maintenance work is properly planned, completed, documented, and aligned with customer and company requirements.

Requirements

• High school diploma or GED required.
• Associate's degree or 1–3 or more years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted for this requirement.
• Maintenance and technical experience in a shop environment required.
• Ability to professionally represent Ryder and interact competently with customer management.
• Strong vehicle diagnostics and repair knowledge preferred.
• Intermediate Microsoft Office skills preferred.

Nice To Haves

• Associate's degree preferred.
• Bachelor's degree preferred; the posting also states that 1–3 or more years of maintenance-operations experience may satisfy this qualification, with demonstrated success in a Ryder role substitutable.
• Supervisory experience preferred.
• Experience with a Shop Management System preferred.
• Strong vehicle diagnostics and repair knowledge preferred.
• Intermediate Microsoft Office skills preferred.

Responsibilities

• Analyze work and plan and schedule maintenance activity; assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
• Ensure warranty policies and procedures are followed.
• Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
• Conduct yard checks to ensure work is properly scheduled and prioritized.
• Manage, train, and develop assigned personnel, including performance management.
• Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
• Follow customer communication protocols for preventive-maintenance scheduling and follow-up, breakdowns, and vehicle-status updates; conduct customer visits as required by the Customer Care Plan.
• Direct reports in maintaining the appearance and upkeep of the location, including sustaining 5S standards in relevant shop areas.
• Evaluate and recommend shop tooling and equipment needs.
• Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure vehicles have required specifications in SAM.
• Manage parts inventory in accordance with policies and procedures.
• Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
• Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
• Ensure cleanliness and repair quality for maintained vehicles.
• Work with the Service Manager to ensure technicians are properly trained and qualified, and prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
• Maintain visibility and control over shop-floor activities to support correct root-cause diagnosis and optimized yield on parts and components.
• Assist in developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
• Maintain documentation needed to meet or exceed local, state, federal, and customer requirements.
• Ensure employee compliance with safety and EPA regulations and requirements.
• Ensure shift and shop performance meets Net Maintenance Cost per Unit objectives without compromising quality, safety, or customer satisfaction.
• Control maintenance-operations costs and the location P&L to meet financial objectives, and execute maintenance initiatives to achieve financial targets.
• Manage payroll, purchase-order approvals as warranted, invoice reconciliation, and fuel reconciliation.
• Oversee customer bill-back identification, review, approval, documentation, and reporting.
• Maintain data integrity in the Shop Management Online system.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, and bereavement
• Family and parental leave
• 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level or type

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED