Rooms Inspector

Sage Hospitality • Portland, OR

2d

About The Position

The Rooms Inspector ensures public areas and guest rooms are promptly cleaned, maintained, and inspected to standard for resale to incoming guests. This role trains associates on customer service, cleaning standards, and department operations, and inspects rooms and assigned areas for cleanliness and maintenance. The position also supervises housekeeping staff and supports a high level of cleanliness and guest satisfaction.

Requirements

• High school education or equivalent experience.
• One to two years of employment in a related position with this company or another organization.
• Working knowledge of housekeeping and the hotel's services, policies, and operations; this knowledge is generally learned on the job.
• Supervisory skills.
• Ability to interpret reports.
• Ability to communicate with guests and staff.
• Ability to inspect guest rooms and review reports.
• Ability to lift up to 50 pounds of linen, supplies, and furniture; push up to 50 pounds, including a housekeeping cart and vacuum cleaner; pull up to 50 pounds, including a housekeeping cart and vacuum cleaner; and carry up to 35 pounds of supplies.
• Ability to bend for tasks such as picking up supplies, cleaning guest rooms, providing turndown service, and removing trash; occasional kneeling is required.
• Ability to move continuously throughout the hotel and stand continuously for 90% of the shift.
• Ability to climb stairs, approximately 100 steps for 3% of an 8-hour shift, and use ladders of approximately 3 feet for 2% of an 8-hour shift.
• Driving is not required.

Responsibilities

• Supervise, coach, counsel, and train Public Area Attendants, Room Attendants, and Linen Runners.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas; ensure compliance with accident and loss prevention programs, SOPs/LSOPs, and health and sanitation standards and regulations.
• Assign work to staff, reviewing special requests and areas of concentration to support the smooth flow of housekeeping operations.
• Issue supplies and goods to staff at the beginning of the shift, control inventory, ensure supplies are available, and control expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log lost-and-found items and respond to inquiries to maintain controls and guest satisfaction.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Reduced Tri-Met monthly pass or parking.
• Drastically reduced hotel rates for the employee and friends and family at Marriott Hotels.
• Sage Restaurant Concepts discounts at The Original Dinerant, Departure, and Urban Farmer.
• Two weeks of vacation.
• Up to 40 hours of sick time.
• Referral bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED