Rooms Houseperson

Hyatt Centric Delfina • Santa Monica, CA

12d • $27 - $33 • Onsite

About The Position

The Rooms Houseperson (described in the posting as a House Attendant) maintains the cleanliness and condition of assigned hotel areas and equipment and delivers items to guestrooms. The role supports guest satisfaction by responding promptly to guest needs, maintaining positive guest relations, addressing complaints, and answering questions about hotel services and local attractions. The houseperson reviews and updates assigned work, checks for additional tasks, keeps supplies stocked, and reports damage or maintenance concerns to a supervisor. Duties also include maintaining public and employee areas, balconies, bathrooms, pool areas, and housekeeping storage spaces, as well as ensuring the security of keys and hotel property and turning in lost-and-found items.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Ability to communicate effectively both verbally and in writing with employees at all levels and with guests in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

• Maintain knowledge of the correct maintenance and use of equipment and use equipment only as intended.
• Anticipate and promptly respond to guest needs, acknowledge guests, maintain positive guest relations, and resolve complaints to ensure guest satisfaction.
• Know hotel services, features, and local attractions and activities to respond accurately to guest inquiries.
• Monitor and maintain cleanliness, sanitation, and organization in assigned work areas.
• Secure assigned keys and radio.
• Review the assignment sheet, update completed assignments, and check with the supervisor and Housekeeping office for additional assignments.
• Review assigned areas and remove trash and debris.
• Replace shower curtains and duvets as needed, move mattresses to replace bed skirts as needed, and clean light covers and balcony windows.
• Mop balconies and clean balcony glass; remove trash, debris, and cobwebs from balconies and patios.
• Stock cleaning linen closets and housekeeping supplies; keep closets organized, remove trash, wipe shelves and counters, sweep and wax floors, and move non-floor items to proper storage.
• Clean designated areas using proper chemicals, tools, and equipment, and ensure stairwells are not used for storage.
• Move food and beverage trays and items found in public areas to service areas.
• Check under furniture for debris, reposition furniture according to the correct floor plan, inspect furniture for damage, and report tears, rips, or stains to the supervisor.
• Dust and polish woodwork; clean upholstered furniture, pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents, lamps, light fixtures, light switches, windows, frames, ledges, phones, doors, door frames, baseboards, and brass surfaces.
• Check lamps, light fixtures, and light switches for proper working condition; replace soiled or damaged phone books.
• Dust drapes weekly and realign them daily.
• Inspect planters and plants, remove debris, and polish planters.
• Empty trash containers, ashtrays, and ash urns in public areas.
• Empty vacuum cleaner bags, replace them, and clean vacuum machines.
• Clean public and employee bathroom mirrors, vanities, sinks, toilets and urinals, shower walls and curtains, and floors; replenish tissues, paper towels, and soap.
• Stock vending machines in public and employee bathrooms.
• Sweep the front entrance daily and sweep and rinse the pool deck daily.
• Remove soiled towels from the pool area and return them to Laundry.
• Report damage and maintenance problems to the supervisor.
• Turn in lost-and-found items to the supervisor and ensure the security of hotel property.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED