Rooms Houseperson

Highgate Hotels•Santa Monica, CA

11d

About The Position

The House Attendant is responsible for maintaining the cleanliness and condition of assigned areas and equipment, as well as delivering items to guestrooms. The role involves responding to guest needs, providing courteous service, answering questions about hotel services and local attractions, and resolving guest complaints to ensure satisfaction. The House Attendant cleans and organizes assigned work areas, closets, public and employee restrooms, balconies, pool areas, and the hotel entrance. Duties include removing debris and trash, dusting and polishing surfaces, cleaning windows and fixtures, replenishing supplies, maintaining equipment, and reporting damage or maintenance issues. The attendant also transports food and beverage items from public areas, handles lost-and-found items, and protects hotel property and assigned keys and radio.

Requirements

High school diploma or equivalent.
Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for the entire shift.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Maintain knowledge of the correct maintenance and use of equipment, and use equipment only as intended.
Anticipate and respond promptly to guest needs, maintain positive guest relations, answer inquiries about hotel services and local attractions, and resolve complaints.
Monitor and maintain the cleanliness, sanitation, and organization of assigned work areas.
Secure assigned keys and radio, and help ensure the security of hotel property.
Review the assignment sheet, update completed assignments, and check with the Supervisor and Housekeeping office for additional assignments during the shift.
Remove trash and debris from assigned areas; replace shower curtains, duvets, and bed skirts as needed.
Clean light covers and balcony windows, and mop balconies and clean balcony glass.
Stock cleaning linen closets with designated supplies and equipment; clean and organize closets, remove trash, wipe shelves and counters, and sweep and wax floors.
Clean designated areas using the proper chemicals, tools, and equipment, and ensure nothing is stored in stairwells.
Transport food and beverage trays and items from public areas to service areas.
Check under furniture for debris, reposition furniture according to the floor plan, and report furniture damage to the Supervisor.
Dust and polish woodwork; clean dust and debris from upholstered furniture, including crevices and beneath cushions.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
Clean lamps, light fixtures, and switches, and check that they are working properly.
Clean windows, frames, and ledges, and wash windows as assigned.
Clean public and house phones, reposition them properly, and replace soiled or damaged phone books.
Dust drapes weekly and realign them daily.
Inspect planters and plants, remove debris, and polish planters.
Remove dust, dirt, marks, and fingerprints from doors and door frames; remove stains, scuff marks, and dust from baseboards, ledges, and corners; polish brass surfaces.
Empty trash containers, ashtrays, and ash urns in public areas; remove trash, debris, and cobwebs from balconies and patios.
Empty vacuum cleaner bags, replace them, and clean machines.
Clean public and employee bathrooms, including mirrors, vanities, sinks, toilets and urinals, shower walls and curtains, and floors.
Replenish facial tissues, toilet tissues, paper hand towels, and soap in the correct amounts and locations; stock vending machines in public and employee bathrooms.
Sweep the front entrance daily and sweep and rinse the pool deck daily.
Remove soiled towels from the pool area and return them to Laundry.
Report damages and maintenance problems to the Supervisor.
Turn in lost-and-found items to the Supervisor.
Stock Housekeeping department supplies and perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law