Rooms Controller

Montage Hotels & Resorts•Laguna Beach, CA

10d

About The Position

The Rooms Controller strategically manages room inventory and assignments to optimize availability, support revenue strategy, and enhance the guest experience. The role partners closely with Reservations, Revenue Management, Group, Sales, Front Office, and Housekeeping to balance the house, maximize sellable inventory, and effectively manage leisure and group reservations.

Requirements

High school or equivalent education required.
Strong understanding of room inventory, room types, reservation management, and hotel operations.
Strong English communication skills, both verbal and written.
Intermediate computer skills.
Strong analytical, organizational, and problem-solving skills, with the ability to make sound business decisions.
Ability to balance guest preferences, operational needs, and revenue objectives.
Knowledge of resort operations, services, facilities, and guest offerings.
Ability to grasp, write, stand, sit, walk, bend, communicate, and maintain visual acuity.
Continuous talking and hearing while communicating with guests, supervisors, and colleagues.
Finger dexterity necessary to operate standard office equipment, including computers, printers, and telephones.

Nice To Haves

Bachelor’s degree preferred.
Previous experience in Reservations, Rooms Control, Front Office, Revenue Management, or luxury hotels preferred.
Experience with Opera or comparable property management systems preferred.

Responsibilities

Monitor room inventory and balance the house to maximize availability and revenue potential.
Straight-line inventory and optimize stay-through patterns to minimize availability gaps and maximize sellable room inventory.
Protect component rooms and premium inventory in alignment with revenue strategy and anticipated demand.
Strategically assign leisure reservations before arrival, considering room type, length of stay, guest preferences, VIP status, special requests, and inventory needs.
Work with Sales, Reservations, and Revenue Management to manage group blocks and assist with group room assignments, ensuring effective inventory utilization.
Manage consortia upgrades according to program benefits, availability, and revenue strategy while protecting premium room and suite inventory.
Review upcoming arrivals and identify room-type imbalances, inventory constraints, upgrade opportunities, and availability concerns.
Partner with Housekeeping and Front Office to communicate room priorities and support a seamless arrival experience.
Audit reservations for accuracy, including room type, preferences, special requests, traces, and pertinent guest information.
Support Reservations and Revenue leadership with additional inventory management and revenue optimization initiatives as business needs require.