Rooms Controller

Horseshoe Bay Resort•Las Vegas, NV

2d•$21 - $24

About The Position

The Rooms Controller manages room inventory and pre-arrival planning, including reviewing arrivals, departures, stayovers, and availability; assigning and blocking rooms based on room type, guest preferences, Marriott Bonvoy status, special requests, and operational needs; and coordinating room placements for VIPs, repeat guests, special occasions, and service recovery. The role manages inventory for transient, group, and extended-stay reservations and coordinates room status updates with Housekeeping and Front Office teams. The position coordinates group and transient reservations with Sales and Event teams, maintains accurate rooming lists, identifies assignment conflicts, and assists with room moves, upgrades, and inventory adjustments. It also responds to guest inquiries through phone, email, and in-person interactions; uses Marriott communication platforms; documents requests and preferences; and provides service in accordance with Marriott brand standards. Administrative duties include processing credit card authorization forms, verifying reservation accuracy and guest profile documentation, assisting with reservation changes and special accommodations, maintaining electronic records and correspondence, and supporting Front Office check-in and check-out during peak periods. The Rooms Controller uses Lightspeed PMS and Marriott systems, reviews operational reports, identifies discrepancies, and communicates issues to hotel leadership. The role includes training in systems and property procedures and cross-training in Front Desk functions.

Requirements

High school diploma or equivalent.
Strong customer service and communication skills.
Excellent organizational and multitasking abilities.
Ability to work in a fast-paced hospitality environment.
Basic computer proficiency, including Microsoft Office and email systems.
Ability to maintain confidentiality of guest and financial information.

Nice To Haves

Previous hotel Front Desk, Rooms Control, Reservations, or Guest Services experience.
Experience with Lightspeed PMS.
Experience with Marriott brand standards and Marriott systems.
Knowledge of the Marriott Bonvoy loyalty program.
Experience handling group reservations and room inventory management.

Responsibilities

Review daily arrivals, departures, stayovers, and room availability.
Assign and block guest rooms based on room type, guest preferences, Marriott Bonvoy status, special requests, and operational needs.
Manage room inventory for transient guests, group blocks, and extended-stay reservations.
Coordinate room placements for VIPs, repeat guests, special occasion stays, and recovery situations.
Monitor room status and communicate availability updates with Housekeeping and Front Office teams.
Use room-blocking strategies that support guest satisfaction and protect inventory integrity.
Review upcoming group arrivals and coordinate room assignments according to group contracts and requests.
Work with Sales and Event teams to ensure group rooming lists are accurate and correctly entered.
Identify and resolve room assignment conflicts before guest arrival.
Assist with room moves, room upgrades, and inventory adjustments as needed.
Respond professionally to guest inquiries by phone, email, and in person.
Use Marriott communication platforms to interact with guests before arrival and during their stay.
Document guest requests, preferences, and service recovery opportunities.
Provide guest service and maintain Marriott brand standards.
Process and maintain credit card authorization forms according to company policies.
Verify reservation accuracy and ensure guest profiles are properly documented.
Assist with reservation modifications and special accommodations.
Maintain organized electronic records and guest correspondence.
Support Front Office operations and assist with check-in and check-out during peak periods.
Use Lightspeed PMS for reservations, room assignments, guest profiles, and inventory management.
Use Marriott systems and digital platforms for guest communication and operational coordination.
Generate and review daily arrival, departure, occupancy, and group reports.
Identify discrepancies and communicate issues to hotel leadership.
Participate in training on Marriott systems, digital communication platforms, and property procedures.
Maintain proficiency in guest service techniques, room inventory management, and hotel operational standards.
Cross-train in Front Desk functions, including check-in, check-out, reservations, and service recovery.