Rooms Controller

Loews Hotels & Co•Arlington, TX

12d

About The Position

The Rooms Controller manages room assignments for guest arrivals, VIPs, special requests, and returning guests, coordinating across departments to support timely room readiness and a seamless, personalized guest experience. The role supports front office operations, tracks room status and amenity requests, helps manage room availability and overbooking risk, and prepares daily operational reports. It also provides guest-service and front-desk support as needed.

Requirements

At least 1 year of front office or reservations experience in a hotel environment.
Familiarity with hotel property management systems such as Opera, Delphi, or similar.
Strong written and verbal communication skills.
Ability to multitask and manage time-sensitive responsibilities.
Flexible availability, including weekends and holidays.
Ability to regularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walk, and stand for extended periods during shifts.

Responsibilities

Oversee daily room assignments for guest arrivals, VIPs, special requests, and returning guests.
Coordinate with Front Desk, Housekeeping, and Engineering to ensure rooms are ready on time.
Pre-block rooms for VIPs and special requests using arrival reports and group information.
Review and resolve duplicate reservations, no-shows, and due-outs daily.
Monitor and update Out-of-Order and Out-of-Service room statuses.
Track and process amenity requests, such as rollaways, microwaves, and cribs, and ensure accurate billing.
Monitor master accounts for proper check-in, check-out, and extensions as required.
Ensure room changes are processed and communicated accurately to appropriate departments.
Assist the Front Desk during high-traffic periods and provide guest-service support as needed.
Prepare and distribute daily occupancy, arrivals, departures, and group-status reports.
Forecast room availability up to three days in advance and help manage overbooking risk.
Communicate guest preferences, special services, and group requirements to operations teams.
Assist with remote or group check-ins, rooming lists, and special block arrangements.
Maintain a clean, organized back office and ensure supplies are ready.
Maintain regular and reliable attendance in line with company standards and operational needs.
Attend mandatory training sessions and meetings.
Perform other duties as assigned to support team and organizational goals.