Room Service Server

The Osthoff Resort•Elkhart Lake, WI

4d•Onsite

About The Position

Room Service Servers are responsible for taking orders over the phone and delivering food and beverages to guest rooms promptly and professionally while maintaining the AAA 4 Diamond brand expectation. Part-time hours available: weekday afternoon/evenings from 3 pm - 9 pm, some weekend shifts available as well (7 am - 3 pm or 3 pm - 9pm).

Requirements

Must be at least 16 years old
Strong customer/ guest service skills
Ability to take care of the customers’ needs while following company procedures
Be able to work in a fast-paced environment, with self-motivation
Must be able to have a positive attitude with the willingness to go above and beyond what is expected
Possess great time management skills, with the ability to think on the spot
Must possess a positive attitude as a contributor to a diverse work environment
Ability to learn quickly and accurately

Responsibilities

Take room service orders over the phone and repeat orders back to guests to ensure accuracy
Enter orders into POS system accurately and efficiently
Deliver food and beverages to guest rooms in a courteous and professional manner
Ensure all orders are presented to resort standards
Anticipate guest needs before they ask
Set up and remove trays, carts, and service items from guest rooms and hallways
Perform hall sweeps throughout and at the end of each shift
Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
Collaborate with kitchen and restaurant team members to ensure seamless service
Assist in the checklists at the beginning/end of each shift with the team (Including polishing, cleaning, prepping)
Be willing to help fill in as needed to ensure guests’ needs are being met
All other duties as assigned