Server - Room Service

Resorts World New York City•Miami, FL

22h•Onsite

About The Position

The Room Service Server is responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Requirements

Follow all company and safety and security policies and procedures
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
At least one (1) year previous serving experience.
Knowledge of the hotel property management/point of service systems
Communication: Good verbal skills

Nice To Haves

High School graduate or equivalent preferred
Prior hospitality experience preferred.
Food Service Sanitation certification
Alcohol Service certification

Responsibilities

Set-up room service trays and tables to prepare for incoming orders.
Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms.
Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner.
Present checks to guests and obtains payment
Return payments/.signed checks to order taker
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
Perform order taker duties and answer room service telephone, as needed
Perform other duties as requested
Attend require meetings.

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