Room Service Server (On Call)

Four Seasons Hotels and Resorts•Four Seasons Oahu, HI

5d•Onsite

About The Position

Four Seasons Resort O’ahu at Ko Olina is seeking an on-call Room Service Server with a passion for excellence and the spirit of aloha. Reporting to the In Room Dining Manager, the server provides guests with knowledgeable, attentive room service, including information about food and beverage items and their preparation. The role includes delivering orders to guest rooms promptly and checking that orders are complete, presenting menu items with vivid descriptions, and coordinating tray and dishware removal. The server also maintains room service tables and service stations, anticipates and responds to guest needs, and accurately processes guest checks.

Requirements

Fluent in English, both verbally and in writing.
At least one year of previous experience in a similar position in a luxury environment.
Experience with communication and computer skills.
Service passion, attention to detail, and problem-solving skills.
Legal authorization to work in the United States.

Responsibilities

Deliver food orders and special requests to guest rooms promptly, checking completed kitchen orders against the order taker’s or guest’s original order to maintain food quality.
Greet guests and describe menu items, including their origin, taste, and preparation methods.
Explain options for tray and dishware removal and respond to tray-removal requests within established time standards.
Break down, clean, and set up room service tables, condiment setups, flatware, dishware, and room service side stations.
Anticipate guest needs, check satisfaction, offer suggestions, and respond urgently and appropriately to concerns and requests.
Accurately close guest checks, secure the room number and signature, and properly settle voided checks or complimentary meals.