ROOM SERVICE & MINIBAR ATTENDANT

InterContinental The Clement Monterey•Monterey, CA

12d•$17 - $18•Onsite

About The Position

InterContinental The Clement Monterey is looking for an energetic, service-oriented Room Service Server / Mini Bar Attendant to join our Food & Beverage team. In this dual-role position, you'll provide outstanding in-room dining service while ensuring our guest room minibars are fully stocked, organized, and accurately maintained. The Room Service & Minibar Attendant is responsible for creating a pleasant room dining experience for guests, memorize food & beverage menus, learn about the guests’ food and beverage preferences, allergies, and recommend menu items and offer alternatives. Additional responsibilities include maintaining in guest room mini bar inventory, processing charges and restocking accordingly. The Room Service & Minibar Attendant is an integral part of our team and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.

Requirements

Minimum 1 year of serving experience.
High school diploma or equivalent.
Excellent communication and guest service skills.
Ability to multitask in a fast-paced environment.
Able to lift up to 50 pounds and push/pull carts up to 100 pounds.
Must be able to work a flexible schedule, including weekends and holidays.
Must meet California's minimum age requirement to sell and serve alcohol.

Nice To Haves

Bilingual or multilingual
Experience with Micros or other POS systems
California Food Handler Card
RBS Alcohol Awareness Certification

Responsibilities

Deliver exceptional in-room dining experiences with professionalism and attention to detail.
Take and deliver room service orders while ensuring food quality and presentation.
Process guest payments and room charges accurately.
Stock, replenish, and maintain guest room minibar inventory.
Document minibar consumption and communicate charges to the Front Desk.
Maintain cleanliness and organization of room service and minibar areas.
Provide friendly, personalized service while anticipating guest needs.
Work collaboratively with culinary, restaurant, and hotel teams to exceed guest expectations.
Memorize food & beverage menus.
Learn about the guests’ food and beverage preferences, allergies, and recommend menu items and offer alternatives.
Maintain in guest room mini bar inventory, processing charges and restocking accordingly.
Help maintain high quality standards.
Help develop new ideas and ways to improve guest satisfaction scores.