Room Service & Mini Bar Attendant

InterContinental The Clement Monterey•Monterey, CA

4d•Onsite

About The Position

Room Service Server / Mini Bar Attendant (Full-Time) InterContinental The Clement Monterey, Monterey, CA Pay $16.90/hour when working as a Room Service Server $17.90/hour when working as a Mini Bar Attendant Status: Full-Time, Non-Exempt Do you have a passion for hospitality and creating exceptional guest experiences? InterContinental The Clement Monterey is looking for an energetic, service-oriented Room Service Server / Mini Bar Attendant to join our Food & Beverage team. In this dual-role position, you'll provide outstanding in-room dining service while ensuring our guest room minibars are fully stocked, organized, and accurately maintained.

Requirements

Minimum 1 year of serving experience.
High school diploma or equivalent.
Excellent communication and guest service skills.
Ability to multitask in a fast-paced environment.
Able to lift up to 50 pounds and push/pull carts up to 100 pounds.
Must be able to work a flexible schedule, including weekends and holidays.
Must meet California's minimum age requirement to sell and serve alcohol.

Nice To Haves

Bilingual or multilingual
Experience with Micros or other POS systems
California Food Handler Card
RBS Alcohol Awareness Certification

Responsibilities

Deliver exceptional in-room dining experiences with professionalism and attention to detail.
Take and deliver room service orders while ensuring food quality and presentation.
Process guest payments and room charges accurately.
Stock, replenish, and maintain guest room minibar inventory.
Document minibar consumption and communicate charges to the Front Desk.
Maintain cleanliness and organization of room service and minibar areas.
Provide friendly, personalized service while anticipating guest needs.
Work collaboratively with culinary, restaurant, and hotel teams to exceed guest expectations.
Creating a pleasant room dining experience for guests, memorize food & beverage menus, learn about the guests’ food and beverage preferences, allergies, and recommend menu items and offer alternatives.
Maintaining in guest room mini bar inventory, processing charges and restocking accordingly.
Works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs.
Help maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.