Room Service Attendant (Part-Time; On-Call)

Harrah's Cherokee Casino Resort•Cherokee, NC

17h•Onsite

About The Position

Provide prompt, courteous food service to guests in accordance with established Room Service procedures. The Room Service Attendant position also is responsible for receiving, packaging, preparing and delivering Caesars Eats orders from a variety of food outlets on the property to the customer’s location on property. This position is required to deliver excellent customer service as defined in the company’s Family Style Service program.

Requirements

High school diploma or GED required
Six months prior food service experience preferred
CARE certified
Legible handwriting
Beverage and food service knowledge
Ability to carry food and beverages safely and professionally
Must be familiar with tray service
Ability to add, subtract, multiply, or divide quickly and correctly
Excellent customer service and communication skills required
Must be able to complete cash and charge transactions
Willing to learn and be adaptable
Attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene

Nice To Haves

Six months prior food service experience preferred

Responsibilities

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Take food orders, assist in preparation and packaging of food and beverage orders
Serve or deliver orders to guest at their assigned location to include pool, hotel room or other on-property assigned location
Alert the necessary Manager if there are any guest issues, special needs situations, supplies and food items need to be replenished or other situations. Deliver orders to the specified room in a timely, efficient, and courteous manner, review the order for accuracy prior to leaving the room
Demonstrate proper etiquette and service procedures when serving all guests
Assist customers in ordering from the menu when applicable and record ordered items on check according to established procedures
Coordinate timing and efforts with the kitchen staff and ensure that all food products prepared meet the established specifications and standards prior to being served
Service guest checks in order as dispatched from the Room Service Coordinator
Ensure accurate payment for the services rendered
Work cooperatively with co-workers to ensure all orders are processed accurately and efficiently
Notify management of any guest complaints, alleged discrepancies and/or problems involving Room Service Caesars Eats
Set up the Room Service carts as instructed and maintain throughout the shift
Record all required information in the Room Service Attendants logbook
Assist in the complete set-up, and operation of each scheduled shift
Assist in the routine inspections and monthly inventories of Room Service equipment, wares, flatware, linen, etc. to ensure proper storage and maintenance
Complete assigned side work as directed
Familiarize self with all items on printed menus
Use good salesmanship for suggestive selling of menu items, beverages, desserts, etc.
Assist Coordinator in taking orders and processing all open checks and ensure they are properly tendered and/or accounted for at end of shift
Familiarize self and adhere to the principles of guest service skills, and use them in all interactions
Consistently demonstrate superior customer service skills by displaying outlined service behaviors
Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
Build relationships by greeting guests with a warm, friendly verbal greeting
Anticipate needs and provide fast, flawless service
Check for satisfaction and effectively resolve service breakdowns when they exist
Provide a warm farewell and thank guests for visiting
Maintain knowledge of casino and hotel services, as well as local attractions in order to answer questions and provide assistance to guests
Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal
Maintain a clean, organized work environment, with all supplies needed to execute Room Service duties
Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
Deliver alcoholic beverages responsibly by adhering to proper liquor liability standards
Handle money according to procedure
Monitor guest consumption of alcohol and intervene as needed according to guidelines
Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Adhere to regulatory, departmental and company policies/procedures in an ethical manner