Room Service Assistant - Sanford Medical Center - PT Evenings
About The Position
The Room Service Assistant performs a variety of food-service duties for patients, including serving meals and snacks professionally, delivering appropriate menus, and helping patients use the meal-ordering system. The role assesses patients’ ability to use the system and maintains floor supplies at established PAR (Periodic Automatic Replenishment) levels. The assistant communicates regularly with nursing staff, nutrition technicians, dietitians, and call-center staff. Duties include using computerized diet sheets and patient systems, retrieving completed meals, recording intake and calorie-count information, processing telephone meal orders, and verifying orders against diet parameters. The position follows HACCP guidelines, provides appropriate menus for patients’ diets, maintains quality-control standards, and builds effective working relationships with coworkers, supervisors, and nursing staff. This is a part-time evening position with scheduled weekly hours of 14.5. The candidate must work at least 29 hours every two weeks, including every other weekend and holiday. Weekday shifts vary, running from 3:30–8:30 p.m. or 4:00–8:30 p.m. On-the-job training is provided.
Requirements
- Direct customer service experience is preferred.
- Previous food-service experience and/or experience with therapeutic diets is preferred.
- On-the-job training is provided.
Nice To Haves
- Direct customer service experience.
- Previous food-service experience and/or work with therapeutic diets.
Responsibilities
- Serve meals and snacks to patients in a professional manner.
- Rotate floor supplies and maintain supplies at PAR levels.
- Deliver appropriate room-service menus and instruct patients on meal-ordering systems.
- Assess patients’ ability to use the meal-ordering system.
- Communicate effectively and regularly with nursing staff, nutrition technicians, dietitians, and call-center staff.
- Use computerized diet sheets and access the patient computer system.
- Retrieve completed meals from patients’ rooms and record intake and calorie-count information.
- Follow Hazardous Analysis and Critical Control Point (HACCP) guidelines.
- Obtain, transcribe, and process meal orders from patients and visitors by telephone.
- Verify meal orders against diet-order parameters and provide appropriate menus for diets.
- Maintain excellent customer service and demonstrate effective listening and communication skills.
- Establish effective working relationships with coworkers, supervisors, and nursing staff.
- Evaluate and maintain quality-control standards.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
