Lead Room Service Assistant - Sanford Medical Center - PT Evenings

Sanford Health•Fargo, ND

7d•$16 - $24

About The Position

The Lead Room Service Assistant demonstrates established Food Service department knowledge and experience, provides ongoing direction to room service assistant staff, makes decisions, answers questions, and provides daily supervision according to quality standards. The role demonstrates leadership as a role model, encourages vision and change projects, collaborates positively, and turns difficult interactions into productive ones. The position leads food service duties for patients, including serving meals and snacks professionally, delivering menus, and instructing patients on meal-ordering systems. It assesses patients’ ability to use the system, processes patient and visitor meal orders by phone, verifies orders against diet parameters, and provides appropriate menus for each diet. The assistant maintains floor supplies at PAR levels and rotates supplies, uses computerized diet sheets and patient systems, retrieves completed meals, and records intake and calorie counts. The role communicates with nursing staff, nutrition technicians, dietitians, call center staff, coworkers, and supervisors, and follows HACCP guidelines. This part-time position is scheduled for at least 40 hours every two weeks, including every other weekend and holiday. Weekday shifts vary between 3:30–8:30 p.m. and 4:00–8:30 p.m. The position qualifies for PTO and health benefits.

Requirements

At least one year of experience.
Depending on location, complete the preceptor CDM (Certified Dietary Manager) course within two years of hire and/or be a current student in a dietary program.
Renew CDM certification every three years, if applicable.
Depending on location, obtain ServSafe within the designated timeframe, typically one year, if required.
Renew ServSafe every five years, if applicable.

Responsibilities

Provide direction, make decisions, answer questions, and supervise room service assistant staff according to quality standards.
Demonstrate leadership, serve as a role model, and encourage vision and change projects.
Lead food service duties for patients and serve meals and snacks professionally.
Deliver appropriate room service menus and instruct patients on meal-ordering systems.
Assess patients’ ability to use the meal-ordering system.
Rotate floor supplies and maintain supplies at PAR levels.
Communicate effectively and regularly with nursing staff, nutrition technicians, dietitians, call center staff, coworkers, and supervisors.
Use computerized diet sheets and patient computer systems.
Retrieve completed meals from patient rooms and record intake and calorie-count information.
Maintain compliance with HACCP guidelines.
Obtain, transpose, and process meal orders from patients and visitors over the telephone.
Verify that meal orders meet diet-order parameters and provide appropriate menus for diets.
Provide excellent customer service, demonstrate listening skills, and establish effective working relationships.