Room Service Assistant / Patient Food Services - 12:00pm to 8:30pm, with a weekend rotation

Children's Nebraska•Omaha, NE

4d•Onsite

About The Position

The Room Service Assistant prepares, assembles, and serves meals to patients, working collaboratively with Nutrition Assistants in the Nutrition Call Center to ensure meal selections are appropriately and efficiently prepared and delivered. The role follows diet-order allowances and restrictions and protects food quality by following food-handling, food-safety, and infection-control procedures. The position follows patient-menu preparation, delivery, and service protocols and timelines; collects completed meal trays; and helps ensure patients, including those on modified diet orders, receive meals suited to their needs and preferences. It maintains clean, stocked, service-ready work areas and supports patient and customer satisfaction, service recovery, quality improvement, and efficient workflow. The assistant also monitors portion control, pricing, food and supply inventory, product dating and rotation, outages, and food and storage temperatures. The schedule is Monday through Friday, 12:00 p.m. to 8:30 p.m., with a weekend rotation. A current, valid ANSI-accredited Food Handlers Certification is required within 90 days. A high school diploma or GED and at least six months of food-service experience, preferably in healthcare, are preferred.

Requirements

Knowledge of basic hygiene principles.
Knowledge of basic infection-control policies and procedures.
Basic computer skills and ability to use Microsoft Office.
Customer-relations and service-recovery skills.
Safe food-handling skills.
Ability to assess acceptable food quality.
Ability to communicate effectively verbally and in writing.
Ability to work closely with professional staff.
Ability to promote a positive dining experience.
Current, valid ANSI-accredited Food Handlers Certification required within 90 days.
Required to work weekends.

Nice To Haves

High school diploma or GED preferred.
At least six months of food-service experience preferred, preferably in a healthcare setting.

Responsibilities

Prepare, assemble, and serve appealing, temperature-controlled meals to patients according to menu, diet-order, delivery, and service protocols.
Collect completed meal trays from patient rooms and help ensure all meal selections are received and delivered within approved timelines.
Collaborate with Nutrition Assistants in the Nutrition Call Center to provide optimal patient food service.
Follow food-handling, food-safety, hygiene, and infection-control practices, including posted requirements before entering patient rooms.
Maintain clean, stocked, and service-ready work areas using HACCP and positive food-handler techniques.
Participate in service recovery, workflow evaluation, and other efforts to improve patient and customer satisfaction; communicate meal-service issues to the Lead Room Service Assistant, Nutrition Coordinator, and/or Clinical Nutrition Manager.
Participate in quality-improvement initiatives, including taste panels, test trays, and in-service training, and attend required meetings.
Prioritize duties according to patient and customer needs and operational procedures.
Monitor portion control, proper pricing, and safe storage of food and supplies.
Monitor food and supply inventory, date and rotate products, document outages, maintain daily supply needs, and record food, refrigerator, and freezer temperatures.
Maintain regular attendance and perform the physical requirements of the job.