Room Inspector - Year Round

Alterra•Winter Park, CO

2d•$21 - $26

About The Position

The Room Inspector inspects lodging facilities to ensure they are clean, orderly, and attractive. The role trains and corrects housekeeping employees in conjunction with the Manager of Housekeeping, while ensuring compliance with Winter Park policies and procedures, applicable federal, state, and local laws, and health and sanitation codes. The position may also work as a room attendant when needed and perform spring and fall deep cleans. The Room Inspector helps maintain a safe environment for employees and guests, coordinates with the Front Desk about guest and owner requests and room changes, and supports Winter Park Resort’s mission and core values. The role involves indoor work in generally moderate, climate-controlled conditions, with possible exposure to varying outdoor weather. The employee may need to travel to the Denver Metro area. Evening, weekend, and holiday work is required; schedules may vary with resort needs.

Requirements

High school diploma or GED.
At least two years of related housekeeping experience is preferred.
Must be able to work evenings, weekends, and holidays.
Must be flexible regarding days and hours of work based on resort needs.
Must be able to stand and maintain well-paced mobility for up to an average eight-hour shift.
Must be able to regularly lift up to 30 pounds and push or pull carts and equipment weighing up to 200 pounds.
Must be able to work in limited spaces, reach different floors in a timely manner, and bend, stoop, squat, and stretch to perform cleaning tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
Requires manual dexterity to use necessary equipment and products and the ability to wear personal protective equipment, including non-slip shoes, protective eyewear, and protective gloves.
Must be able to use computers, phones, mobile devices, and basic office equipment, with continuous auditory and visual acuity for those tasks.
Must be able to communicate with guests, supervisors, and other employees.
Must demonstrate honesty, integrity, professionalism, organization, trustworthiness, self-direction, a positive attitude, and the ability to handle confidential information and a fast-paced work environment.
Must be able to manage multiple tasks, follow projects through to completion, and support resort policies and decisions.
May require travel to the Denver Metro area.

Nice To Haves

Working knowledge of Microsoft Office and moderate computer functionality.
Experience as a supervisor.
Experience at a mountain resort lodging property.
Experience with Springer-Miller Systems (SMS) Property Management System, Workday, and Microsoft Office Suite.

Responsibilities

Train and coach Core, Regular, Seasonal, and Part Time housekeeping staff in conjunction with the Manager of Housekeeping and Housekeeping Supervisor.
Ensure employees have the skills, tools, and knowledge needed to perform their jobs effectively and remain engaged.
Demonstrate housekeeping standards and procedures, including OSHA standards, Intrawest G&Os, the Quality Assurance Program, checklists, safety and guest service standards, and company SOPs such as HotSOS and Unifocus.
Inspect and evaluate the physical condition of lodging facilities.
Complete inspection forms to support accountability, recognition, and retraining.
Investigate and improve cleaning instruments and methods.
Research green initiatives and products.
Maintain working knowledge of equipment and periodically inventory and order supplies and equipment as required.
Help manage a safe environment for employees and guests.
Communicate with the Front Desk about owner and guest requests, early check-ins, late check-outs, and room moves.
Ensure housekeeping staff follow uniform and appearance policies and take corrective action when necessary.
Clean units as a room attendant when needed.
Perform off-season duties, including spring and fall deep cleans.
Comply with company policies and procedures and model Winter Park Resort Core Values.
Accept new responsibilities and changes in duties as resort needs evolve.