In Room Dining Order Taker - AM

Omni Hotels & Resorts•Nashville, TN

2d•Onsite

About The Position

Omni Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Overview: Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today! To ensure proper order taking of all In Room Dining orders.

Requirements

Knowledge and understanding of food menu, wine list, and beverage menu
Ability to multi-task in a high paced environment
Be able to make quick decisions and possess good judgment
Excellent communication and interpersonal skills
Must be TABC certified
Intermediate level Micros skills
Maintain a professional business appearance, attitude, and performance.
Ability to work flexible schedule to include weekends and holidays

Responsibilities

Answer all in-room dining calls promptly and professionally using proper phone etiquette
Accurately take guest orders, including special requests and dietary restrictions
Enter orders into the POS system with precision and attention to detail
Upsell menu items, specials, and beverages to enhance guest experience
Coordinate with kitchen and service staff to ensure timely and accurate order deliver
Monitor order status and follow up to ensure quality and guest satisfaction
Handle guest inquiries, concerns, and complaints in a courteous and efficient manner
Maintain knowledge of menu items, ingredients, allergens, and daily specials
Ensure all orders meet hotel standards and service timelines
Assist with administrative tasks as assigned to include order tracking and reporting
Complete assigned side work to include: polishing and rolling silverware, polishing glassware, amenity set up, delivering food and amenities, and set up of trays and orders