Seasonal - In Room Dining Order Taker | Overnight
About The Position
Omni Dallas Hotel, recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match. The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.
Requirements
- Required to work a varied work schedule including nights, holidays, and weekends
- Ability to communicate clearly with guests and co-workers in English both verbally and in writing
- Working knowledge of computers and telephone systems
Nice To Haves
- Previous customer service experience preferred
- Previous cashiering experience preferred
Responsibilities
- Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
- Process and expedite Select Guest (loyalty program) orders
- Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
- Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
- Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
- Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
- Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
- Complete other tasks as assigned by management.
Benefits
- complimentary parking
- room and dining discounts
- access to an on-site cafeteria
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
