Room Control Coordinator
Four Seasons•Las Vegas, NV
•Onsite
About The Position
The Rooms Control Coordinator will work in partnership with Front Desk, Housekeeping, and other operational departments with a focus on managing the hotel’s room inventory to maximize revenue pertaining to guestrooms.
Requirements
- Proficient in the following software programs: Opera, Hotsos, Golden Key, and Chat.
Responsibilities
- Daily tasks to include blocking the house, managing queue rooms and communication related to queue rooms, managing traces, as well as late check-out and early check-in requests
- Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities over the next 120 days
- Ensure inventory across the Property Management System (Opera) is in balance and take corrective action in the event of variances
- Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue
- Block Suites and Q/Q two Months Out
- Manage Out of Order and Out of Service rooms’ inventory, following up with departments such as Housekeeping, Engineering, and Front Desk, and updating the Revenue Management team
- Ensure group inventory is managed accordingly, down to the room type level
- Blocking VIPs/Elite/High Rates/Suites 2 weeks out
- Blocking holes (1 night holes & 2 night holes) with occupancy 80% or higher
- Blocking all Guest Preference Rooms 2 weeks out (HF, LF, NE, QR, or specific room/location preference)
- Blocking Group reservations to a specific area where the event will be and adding comments/DNMs to ensure Guests are strategically placed in locations
- Adding notes to Group reservations, noting contracted rates for different room categories for upsell potential
- Blocking comp upgrades for Preferred Partner, Virtuoso, American Express, HRG
- Provide a daily count of rooms available for upsell and track daily for history
- Review and confirm that upsellable rooms are properly noted in reservations
- Any task as assigned by ADOR or DOR
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Employee Parking
- Complimentary Employee Meals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
