Room Attendant

Millennium Hotels and Resorts•Sunnyvale, CA

76d•Onsite

About The Position

As our Room Attendant, you will play a vital role in creating exceptional guest experiences by ensuring every guest room is clean, comfortable, and welcoming. Your attention to detail, efficiency, and commitment to quality will help create the memorable first impression that defines M Social Sunnyvale. This role is ideal for someone who takes pride in their work, enjoys being active, and is passionate about delivering outstanding hospitality through cleanliness and presentation. You will help create an inviting environment where guests can relax and feel at home. Through exceptional cleaning standards, attention to detail, and teamwork, you will contribute directly to guest satisfaction, brand reputation, and operational excellence.

Requirements

Passion for hospitality and delivering exceptional guest service
Strong attention to detail and organizational skills
Ability to work independently and efficiently
Positive attitude and strong work ethic
Reliable attendance and punctuality
Flexibility to work weekends, holidays, and varying schedules based on business needs
Previous housekeeping or hotel experience preferred but not required
Knowledge of cleaning techniques, chemicals, and equipment is a plus
Ability to meet productivity and quality standards
Ability to follow written and verbal instructions
Basic English communication skills; bilingual abilities are a plus
Ability to stand, walk, bend, kneel, crouch, and reach for extended periods
Frequently lift, push, pull, and carry up to 40 pounds
Ability to push fully stocked housekeeping carts throughout the property
Comfortable performing repetitive physical tasks throughout the shift
High school diploma or equivalent preferred
Equivalent combination of education and relevant experience will be considered

Nice To Haves

Previous experience in hospitality, housekeeping, or janitorial services preferred
Experience in a full-service or lifestyle hotel is a plus
Familiarity with hotel cleanliness and quality standards is beneficial

Responsibilities

Clean and service assigned guest rooms in accordance with hotel and brand standards
Make beds, replace linens, replenish towels, and restock guest amenities
Dust, vacuum, sweep, mop, and sanitize guestrooms and bathrooms
Clean windows, mirrors, furniture, fixtures, and appliances as assigned
Ensure each guest room is fully prepared for arriving guests
Inspect guestrooms to ensure cleanliness, organization, and proper functionality
Report maintenance concerns, damaged furniture, or safety hazards promptly
Ensure guest supplies and amenities are stocked according to hotel standards
Maintain exceptional attention to detail while meeting daily productivity goals
Respond courteously to guest requests and special needs
Maintain professionalism and confidentiality when servicing occupied rooms
Create a welcoming environment through friendly, respectful interactions
Communicate guest concerns promptly to supervisors
Follow all hotel safety procedures and OSHA guidelines
Properly use and store cleaning chemicals and equipment
Adhere to infection prevention and sanitation protocols
Protect guest privacy and secure lost-and-found items according to hotel procedures
Work closely with Housekeeping Supervisors, Housepersons, Laundry, Front Office, and Engineering teams
Communicate room status updates accurately and promptly
Support coworkers to ensure daily operational goals are achieved
Participate in departmental meetings and ongoing training
Maintain housekeeping carts in a clean, organized, and fully stocked condition
Report supply shortages and equipment issues to supervisors
Use cleaning equipment safely and efficiently
Help maintain organized linen closets and storage areas