ROOM ATTENDANT

Grand Beach Suites Hotel • Bay Harbor Islands, FL

70d • $15 - $16

About The Position

Cleans hotel guestrooms according to Grand Beach Service standards, providing a high level of quality and service. Anticipates guest needs and responds sensitively to support guest satisfaction and repeat business. The role includes cleaning and sanitizing rooms, bathrooms, windows, and balconies; replenishing linens and amenities; maintaining carts, caddies, and linen closets; and completing assigned rooms within shift requirements and inspection standards. The Room Attendant also assists with VIP-room preparation and deep cleaning, handles guest requests and complaints according to hotel standards, and reports irregularities, discrepancies, lost and found items, and security concerns to a Supervisor.

The position requires professional, friendly interactions with guests and coworkers; adherence to room-entry and privacy procedures; proper use of cleaning methods and chemicals; and compliance with OSHA regulations, hotel safety practices, and protective-gear requirements. The Room Attendant follows procedures for keys, room prioritization, records, and status updates, maintains equipment and work areas, reads departmental communications, attends meetings and training, and performs additional projects as assigned. Within the first 30 days, the employee must be able to perform all activities on the New Hire Training Checklist to standard.

Requirements

• Service orientation.
• Ability to work as part of a dynamic, quality-driven team.
• Ability to communicate in English.
• Ability to push, stand, stoop, bend, and repetitively lift items weighing up to 50 pounds throughout the shift.
• Ability to work a flexible schedule, including weekends and holidays.
• Thorough knowledge of proper cleaning methods for various surfaces.
• Ability to perform all activities on the New Hire Training Checklist to standard within the first 30 days.

Responsibilities

• Report to work as scheduled in proper uniform and in accordance with company appearance standards.
• Clean and sanitize assigned guestrooms and bathrooms, following the designated sequence of room assignments.
• Clean guestroom windows, balconies, walls, and carpet spots to hotel standards.
• Replace amenities and linens and replace burned-out light bulbs according to hotel standards.
• Keep carts and linen closets clean and orderly, and restock Room Attendant caddies.
• Report irregularities, suspicious persons or behavior, unusual items or activities, and room discrepancies to a Supervisor.
• Turn in lost and found items according to department standards and report unsecured valuables in hallways or guestrooms.
• Complete assigned rooms within shift time requirements and pass inspections; perform a visual inspection before leaving an area.
• Assist with preparation and deep cleaning of VIP rooms.
• Interact with guests in a friendly, professional manner; anticipate needs and respond to requests for information and services.
• Maintain knowledge of hotel facilities and explain their locations and operating hours to guests.
• Handle guest complaints according to Grand Service Standards and notify a Supervisor of actions taken.
• Follow procedures for entering guest rooms, maintaining guest privacy, and issuing and returning room keys; prioritize rooms and maintain records and status updates.
• Use appropriate cleaning methods and chemicals and follow OSHA regulations, hotel cleaning policies, emergency procedures, safe-work practices, and protective-gear requirements.
• Maintain a positive, helpful attitude toward guests, management, coworkers, and other hotel staff; recognize repeat guests.
• Observe hotel telephone, message, and call-handling procedures; read the departmental logbook and bulletin board daily.
• Promote teamwork and promptly inform the appropriate person of problems or unusual matters.
• Attend appropriate hotel meetings and training sessions and complete the New Hire Training Checklist activities to standard within the first 30 days.
• Maintain cleanliness and condition of equipment and work areas; comply with hotel standards, policies, rules, uniform, and grooming standards.
• Recycle whenever possible and remain current with hotel information and changes.
• Perform additional projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed