Room Attendant
About The Position
The Four Points by Sheraton - Kelowna Airport is currently looking to fill the role of Room Attendant. This position is responsible for performing cleaning duties to the highest standards, maintaining hotel cleaning standards, and ensuring guest satisfaction. The role involves working independently and as part of a team, managing time effectively, and adhering to all company and brand standards. The Room Attendant will also be responsible for reporting maintenance issues, following lost and found procedures, and assisting other departments when needed. This role requires availability to work varied shifts, including days, weekends, and holidays.
Requirements
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Sufficient time management skills
- Ability to work on their own and with teams
- Must be able to physically perform all cleaning duties.
- Knowledge of cleaning systems and chemicals.
- Follow company health & safety and security procedures.
Nice To Haves
- Assisting other departments when necessary and available. Cross training or working at our sister properties.
- Deep Cleaning when assigned, being comfortable working with abrasive chemicals, and using PPE gear.
- Assisting in property walks, parking lot clean ups.
Responsibilities
- Maintain a neatly groomed appearance and follow uniform standards (clean uniform and name tag on).
- Arrive at least 10 minutes before the start of the scheduled shift.
- Work effectively in a team atmosphere and independently.
- Demonstrate exceptional time management skills and the ability to work well under pressure.
- Physically perform all cleaning duties.
- Clean all guest rooms within the required time limits (14 guest rooms per day, sometimes more depending on occupancy).
- Perform assigned duties with attention to detail, speed, and accuracy.
- Maintain the hotel's cleaning standards and exceed standard expectations.
- Report maintenance deficiencies, notify management of any damage to guest rooms, and ensure rooms are made ready for occupancy.
- Report all health and safety concerns.
- Follow lost and found procedures, bagging, and tagging accurately.
- Maintain cleaning tools and carts, reporting deficiencies.
- Be knowledgeable of hotel facilities and services, and promote/direct guests to those areas.
- Welcome and acknowledge guests; anticipate and address guest needs.
- Complete all required Brand Training and follow all Brand Standards requirements.
- Perform routine duties in cleaning and servicing guest rooms and public areas, and laundry if needed.
- Maintain linens, towels, and guest supplies in guest rooms.
- Assist in room inspection of cleaned guest rooms and be receptive to feedback.
- Utilize knowledge of cleaning systems and chemicals.
- Follow company health & safety and security procedures.
- Communicate information to appropriate hotel personnel accurately regarding concerns or issues.
- Assist other departments when necessary and available, including cross-training or working at sister properties.
- Perform deep cleaning when assigned, working with abrasive chemicals and using PPE gear.
- Assist in property walks and parking lot clean-ups.
- Be available to work varied shifts: days, weekends, and holidays.
- Perform other related duties assigned by the management team.
Benefits
- Extended Health and Dental Benefits
- World-wide accommodation and dining discounts with Marriott brands
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
