Room Attendant

Hyatt Place Virginia Beach Town Center • Virginia Beach, VA

5d

About The Position

The Room Attendant is responsible for contributing to positive guest experiences through the safe and efficient operation of the housekeeping department. The role involves cleaning guest rooms and hotel areas while meeting established cleanliness and hygiene standards to support guest satisfaction. Room Attendants provide courteous service, respond to guest requests, communicate room status and concerns, and coordinate with housekeeping colleagues and other hotel staff. The position requires following safety procedures, health and environmental regulations, and company housekeeping policies. The work is physically demanding and involves extended periods of walking, standing, bending, lifting, twisting, and kneeling.

Requirements

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail and maintain composure under pressure.
• Prior housekeeping or cleaning experience is preferred.
• Prior customer service experience is preferred.
• Ability to perform physically demanding work involving extended periods of walking, standing, bending, lifting, twisting, and kneeling; reasonable accommodations may be made for eligible individuals.

Nice To Haves

• Prior housekeeping or cleaning experience.
• Prior customer service experience.

Responsibilities

• Clean and maintain guest rooms and suites according to cleanliness and hygiene standards, including making beds, vacuuming, dusting, and replenishing amenities.
• Stock and refresh linens, towels, and toiletries, and report deficiencies or damage to the housekeeping supervisor.
• Perform deep-cleaning tasks as needed, including shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures.
• Greet guests courteously while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries, providing information or assistance to enhance their stay.
• Report guest concerns, including maintenance issues and housekeeping requests, to the appropriate department.
• Coordinate housekeeping services with room attendants, supervisors, and other hotel staff.
• Communicate room status, special requests, guest preferences, and other important information to colleagues and supervisors.
• Follow safety protocols and procedures to help maintain a safe environment for employees and guests.
• Comply with health, safety, and environmental regulations and company policies and procedures for housekeeping operations.
• Immediately report safety hazards, accidents, or incidents to the housekeeping supervisor and take appropriate steps to mitigate risks.

Benefits

• Employer contributes up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible spending account (FSA) and health savings account (HSA) options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• Robust paid time off plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Employee hotel travel discounts.
• Additional benefits may be available based on property-specific locations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed