Room Attendant

SpringHill Suites by Marriott (Springwood Hospitality) • Camp Hill, PA

12d • $17 - $18

About The Position

The Room Attendant is responsible for maintaining the cleanliness of guest rooms and arranging supplies to exceed guest expectations. The position provides high-quality guest service, cleans vacant and occupied rooms to the appropriate status, replenishes supplies, and assists with general cleaning and carpet-care programs. The Room Attendant also helps maintain other hotel areas, responds promptly to guest requests, reports maintenance issues and room discrepancies, and follows established cleaning, safety, sanitation, appearance, and workplace procedures.

Requirements

• Ability to communicate with guests in English to provide the expected service level.
• Ability to lift and carry 30 pounds and push and pull 60 pounds.
• Thorough knowledge of emergency procedures.
• Ability to follow housekeeping cleaning procedures and apply safety and sanitation practices.
• Familiarity with and adherence to the Associate Handbook and company policies and procedures.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Clean vacant dirty rooms and return them to vacant-ready status, and clean occupied rooms and return them to occupied-clean status. Cleaning includes lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and coverings, floors and carpets, and bathroom and vanity areas.
• Replenish guest-room supplies, including drinking glasses and writing supplies.
• Assist with the general-clean program by changing blankets, duvets or bedspreads, and mattress pads as required, and complete other items on the general-clean checklist.
• Complete assigned daily room projects, such as thresholds and edging.
• Spot-clean guest-room carpets as part of the daily carpet-care program.
• Maintain and restock the housekeeping cart daily.
• Report damaged or inoperable room items to Maintenance through a work order.
• Report room discrepancies to the Housekeeping Manager.
• Help maintain clean and orderly hotel areas, including the associate lounge and locker room, public areas, stairwells, and back-of-house areas.
• Respond immediately to guest requests and inquiries.
• Wear the proper uniform and comply with the Standards of Appearance.
• Follow trained cleaning procedures and continue practicing the skills taught.
• Follow safety and sanitation standards, remain alert to hazards, and immediately report or correct hazardous conditions.
• Be thoroughly familiar with and adhere to the Associate Handbook and company work rules, procedures, and policies.
• Perform other assigned duties the associate is capable of performing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed