Room Attendant

Onni Group of Companies • Dallas, TX

9d

About The Position

The Room Attendant cleans assigned guest rooms to meet the property’s established cleanliness standards. The role requires maintaining positive guest relations, responding to guest needs and inquiries, resolving complaints, and following departmental service procedures and equipment-use guidelines. Room Attendants use appropriate cleaning chemicals, maintain orderly work areas, transport and restock supply carts, and update room-cleaning status. They also report maintenance issues and damages, safeguard assigned room keys, and turn in found items. The position may require working at any of the company’s buildings and any day of the week.

Requirements

• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize and organize work.
• Remain calm, think clearly, and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand guests’ service needs.
• Work cohesively with coworkers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Have strong attention to detail.
• Be able to work any day of the week.
• Be able to work at any of the company’s different buildings.

Responsibilities

• Follow departmental policies, service procedures, and standards.
• Use and maintain equipment correctly and only for its intended purpose.
• Anticipate and respond promptly to guest needs; maintain positive guest relations and resolve complaints.
• Know hotel services, features, and local attractions to answer guest inquiries accurately.
• Maintain cleanliness, sanitation, and organization in assigned work areas.
• Use cleaning chemicals appropriate for designated surfaces in accordance with OSHA regulations and hotel requirements.
• Transport and position the cart with cleaning supplies, amenities, and linens at assigned rooms.
• Clean assigned rooms, including emptying trash and ashtrays; replacing dirty terry, bed sheets, linens, facial tissue, toilet tissue, and bathroom amenities; cleaning the kitchen and bathroom surfaces; setting lighting and thermostat levels; and making beds.
• Update the status of rooms cleaned and turned down on the assignment sheet or in the system.
• Return and restock the cart at the end of the shift; empty the vacuum bag and clean the vacuum.
• Secure assigned guest room keys.
• Report damages and maintenance problems to the Supervisor.
• Turn over lost-and-found items from guest rooms to the Manager.
• Make up cribs and rollaway beds and re-hang or refold clothes.
• Perform other duties as assigned.

Benefits

• Comprehensive benefit package
• Health Savings Account
• Flexible Spending Account
• Employee Assistance Program
• Annual education allowance
• Referral program
• Friends and family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
• Fun and collaborative company culture with team-building events

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed