Room Attendant ("Recamarera/o")

Azul Hospitality•Scottsdale, AZ

20d•Onsite

About The Position

The Room Attendant ensures guest rooms meet the hotel’s standards for cleanliness and condition to support guest satisfaction. The role provides guests with clean linens, towels, and room necessities while maintaining high standards of cleanliness. The position is based at Embassy Suites Scottsdale in Scottsdale, Arizona, and is listed as full-time or part-time, with any shift.

Requirements

High school diploma or equivalent education required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Excellent customer-relations skills and the ability to deal effectively with internal and external customers, including with patience, tact, and diplomacy.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Able to work independently and demonstrate initiative.
Strong issue-resolution and analytical skills, with attention to detail.
Able to perform the essential job functions with or without reasonable accommodation.
Regular attendance is essential; attendance at scheduled training sessions and meetings is required.
Must follow company and hotel safety, security, emergency, and operational policies.

Nice To Haves

Experience in the hospitality industry is preferred.

Responsibilities

Clean assigned guest rooms within the required time limit and update daily assignment sheets throughout the day.
Return assignment sheets and keys to the Housekeeping Supervisor at the end of the shift.
Change bed linens, make beds, and replenish room amenities, drinking glasses, clean linens, bathroom supplies, and towels.
Lift and move furniture; vacuum or otherwise clean rugs, carpets, and upholstered furniture using appropriate products.
Dust and clean furniture, fixtures, windows, door panels, and sills; polish woodwork and metalwork.
Thoroughly clean bathrooms, including showers or tubs, sinks, floors, and toilets.
Empty wastebaskets and transport trash and waste to the disposal area.
Sort, count, fold, and distribute linen; stock cleaning carts and organize linen closets on assigned floors.
Conduct guest-room deep-cleaning projects according to the hotel’s program.
Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
Perform general cleaning tasks with standard hotel cleaning products in accordance with health standards.
Turn in Lost & Found items according to standard procedures.
Follow hotel emergency procedures and loss-prevention guidelines.
Report maintenance issues and needed room repairs, and ensure unacceptable rooms are not returned to inventory until issues are addressed.
Leave the work area clean when finished and perform other duties assigned by a manager or supervisor.
Assist with guest inquiries as needed.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable duties requested by direct or indirect supervisors.
Maintain a neat, clean, well-groomed appearance in accordance with Azul Hospitality and property-specific standards.
Attend work regularly, follow hotel rules and regulations, and attend scheduled training sessions and meetings; work varying schedules as business needs require.