Room Attendant

Highgate Hotels • Buford, GA

20d

About The Position

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests. The role includes cleaning guestrooms and shared areas, preparing and restocking housekeeping supplies, reporting missing items and maintenance needs, and following standards for lost and found.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or a related field.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Remove trash and dirty linen from guestrooms and hallways.
• Keep hallways, public areas, and closets clean, neat, and vacuumed.
• Restock the housekeeping cleaning cart for the next day's use.
• Replenish chemical bottles.
• Report missing room items, such as irons, ironing boards, and hair dryers, to the Housekeeping Supervisor or Manager.
• Report maintenance repairs immediately to the Housekeeping Supervisor or Manager.
• Handle lost-and-found items according to standards.
• Ensure overall guest satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law
• Additional location-specific paid holiday, vacation, and sick leave provisions for employees based in Washington, Colorado, and California

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED