ROOM ATTENDANT

Texas Western Hospitality Group•Portland, TX

14d

About The Position

The Room Attendant cleans and services assigned guest rooms and bathrooms in a timely, organized manner according to procedures, standards, and brand-specific minutes-per-room expectations. Duties include preparing stay-over and checkout rooms, replenishing guest supplies, and maintaining work areas and equipment. The position responds to guest requests, supports guest satisfaction, and reports service issues, repairs, unsafe conditions, and lost-and-found items to the appropriate staff.

Responsibilities

Clean and service assigned guest rooms and bathrooms according to procedures and standards.
Change sheets, make beds, and vacuum stay-over and checkout rooms.
Dust guest-room surfaces and fixtures, including tables, nightstands, dressers, light fixtures, televisions, air-conditioning units, and window ledges; clean mirrors.
Notify Guest Services/front desk when rooms are ready to be sold.
Report rooms that cannot be serviced within required time standards to the supervisor.
Report needed repairs and unsafe conditions to the supervisor.
Respond promptly and efficiently to requests from guests, supervisors, or management.
Keep the linen cart, supplies, and maid station neat and organized.
Maintain the security of issued equipment, keys, and supplies.
Report lost-and-found articles to the supervisor.
Replace light bulbs and transport trash and waste to the disposal area.
Replenish drinking glasses, writing materials, bathroom supplies, and linen.
Follow team-cleaning procedures and the self-inspecting program.
Respond to guest requests in a friendly manner, report complaints or requests to the appropriate department, and follow up to ensure guest satisfaction.
Make rollaway beds.
Maintain a professional appearance and follow company policies and procedures.
Perform other duties as assigned by a supervisor or management.