Room Attendant

Courtyard by Marriott•Concord, NH

95d

About The Position

The Room Attendant is responsible for ensuring high levels of guest service and satisfaction by cleaning and supplying rooms, laundry, and public areas. The role involves maintaining guest rooms so they are clean, comfortable, and inviting, and maintaining room quality according to hotel and brand standards. The position also requires securing guest keys and lost-and-found items, assisting coworkers and other departments, and participating in meetings, projects, and ongoing training.

Requirements

No prior experience or education is required.
Read and comprehend simple instructions, safety rules, and memos.
Have mathematical skills sufficient to add, subtract, multiply, and divide.
Apply common-sense understanding to carry out instructions.
Demonstrate customer service by communicating and interacting professionally and promptly with guests and coworkers, exceeding guest wants and needs.
Listen actively to guests and associates, consider situations from the guest's perspective, and work together to solve problems through effective communication.
Recognize and define problems, analyze relevant information, encourage alternative solutions and plans, and seek additional assistance when needed.
Produce work or services that are free of errors and exceed customer expectations.
Pass a pre-employment drug test and background check.
Non-slip shoes are recommended.

Responsibilities

Provide top-quality service and meet guests' needs.
Thoroughly clean assigned guestrooms, including changing linens, making beds, dusting, vacuuming, scrubbing, washing, and replenishing supplies.
Thoroughly clean public spaces, work areas, and storage areas.
Maintain room quality based on hotel and brand standards.
Follow standard procedures for accepting and securing guest lost-and-found items.
Ensure master keys and located guestroom keys are properly secured.
Work well with a diverse group of people.
Attend monthly department meetings.
Complete projects as determined by management.
Assist other coworkers and departments when necessary.
Seek out other tasks when current work is complete.
Participate in ongoing education and training.
Perform other duties as assigned.