Room Attendant - Housekeeper

Hilton Garden Inn Omaha Downtown•Omaha, NE

15d

About The Position

Clean and maintain guest rooms to ensure they meet established standards. This role may also perform house person and lobby attendant duties when staffing is short or during peak periods. The position requires following safe work practices and applicable safety standards while working toward guest and departmental satisfaction.

Requirements

Previous housekeeping experience or equivalent training is required.
Understand and communicate in English.

Nice To Haves

High school diploma preferred.

Responsibilities

Greet guests warmly and in a friendly manner.
Clean guest rooms to established standards within the allotted time by sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures, and dust furniture, walls, or equipment.
Notify managers when guest-room repairs are needed.
Handle guest items left in rooms according to the lost and found policy.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.