Room Attendant at the Warren Street Hotel

Crosby Hotel LLC•New York, NY

19d•$0 - $24•Onsite

About The Position

Firmdale Hotels invites passionate individuals to join their team at the Warren Street Hotel, a luxury boutique hotel renowned for its unique design and exceptional service. This role is crucial in maintaining the hotel's high standards of elegance and guest satisfaction.

Requirements

Highly attentive to small details
Work as part of a team
Good communication with supervisor
Knowledgeable of the housekeeping etiquettes as per Firmdale SOP’s
Good understanding of Firmdale’s customer service

Responsibilities

Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details throughout the hotel
Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements
Ensure security of any assigned guest room keys
Inform your supervisor and log immediately of any lost property items found
Report immediately any damages or maintenance issues to Floor Manager
Understand the DND procedure
Work at an efficient pace to ensure guests rooms are completed on time
Liaise with the linen porters regarding what linen and equipment is needed in the pantry
React to any guest requests
Ensure that rooms not serviced are reported to the Floor Manager
Ensure your pantry is clean
Knowledgeable of all the different types of beds and linen, to be used accordingly
Make bed as per Firmdale SOP’S
Bring reject or abused linen to the attention of the Floor Manager
Replace guest supplies and towelling as per Firmdale’s SOP’s
Report any guest requests to the Floor Manager
Check just before the end of your shift if any rooms require service
Knowledgeable of hotel fire and emergency procedures
Maintain a clean, safe hazard free work environment at all times
Keep corridors, stairways and all public and working areas clean and tidy at all times
Understand the emergency procedures for the entire Hotel
Follow the security procedure to protect both guest and hotel property. To be responsible for any keys given out
Maintain high standard of personal hygiene and appearance at all times
To be polite and deferential to guests at all times
To have thorough knowledge of the hotel and the company
To carry out any other reasonable duty to assist in the smooth running of the company

Benefits

Competitive salary
Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
Complimentary meals on shift
Free uniform dry cleaning service
Commuter transit benefits available Day 1
Ongoing training and professional development, including annual education reimbursement program up to $3,000
Social events throughout the year, including holiday parties, team member appreciation events, and more
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
Departmental and company-wide incentive programs