In Room Dining Server at the Crosby Street Hotel
Crosby Hotel•New York, NY
•Onsite
About The Position
Crosby Street Hotel is seeking a polished, professional, and hospitality-driven Room Service Attendant to join our Food & Beverage team. This role is responsible for delivering exceptional in-room dining experiences while upholding the service standards of Firmdale. The ideal candidate is detail-oriented, organized, warm, and passionate about creating memorable guest experiences through attentive and refined service.
Requirements
- Previous luxury hotel, fine dining, or hospitality experience preferred
- Excellent communication and guest service skills
- Strong attention to detail and professionalism
- Ability to multitask in a fast-paced environment
- Knowledge of food, wine, and beverage service preferred
- Ability to lift and carry up to 50 pounds safely, including trays, carts, and service equipment
- Ability to stand, walk, and remain active for extended periods of time in a fast-paced hospitality environment
- Flexible schedule including mornings, evenings, weekends, and holidays.
Responsibilities
- Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
- Maintain a polished, professional, and courteous demeanour in all guest and team interactions
- Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
- Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
- Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage program
- Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
- Uphold all allergy and dietary restriction protocols with precision and care
- Ensure all charges are accurate and assigned to the correct guest checks
- Maintain cleanliness and organization of room service areas, equipment, and service stations
- Complete all assigned side work and opening/closing duties to the highest standard
- Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
- Address and resolve guest concerns with professionalism, escalating to management when necessary
- Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
- Take ownership of punctuality, reliability, and overall performance standards
- Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
- Act as an ambassador of the hotel by promoting Firmdale Hotels and its restaurants
Benefits
- Competitive salary
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits
- Life insurance
- New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
