In Room Dining Server at the Crosby Street Hotel

Crosby Hotel LLC•New York, NY

5d•$14 - $17•Onsite

About The Position

In Room Dining Server at the Crosby Street Hotel Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team, where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. Summary of Position: Crosby Street Hotel is seeking a polished, professional, and hospitality-driven Room Service Attendant to join our Food & Beverage team. This role is responsible for delivering exceptional in-room dining experiences while upholding the service standards of Firmdale. The ideal candidate is detail-oriented, organized, warm, and passionate about creating memorable guest experiences through attentive and refined service.

Requirements

Previous luxury hotel, fine dining, or hospitality experience preferred
Excellent communication and guest service skills
Strong attention to detail and professionalism
Ability to multitask in a fast-paced environment
Knowledge of food, wine, and beverage service preferred
Ability to lift and carry up to 50 pounds safely, including trays, carts, and service equipment
Ability to stand, walk, and remain active for extended periods of time in a fast-paced hospitality environment

Responsibilities

Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
Maintain a polished, professional, and courteous demeanour in all guest and team interactions
Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage program
Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
Uphold all allergy and dietary restriction protocols with precision and care
Ensure all charges are accurate and assigned to the correct guest checks
Maintain cleanliness and organization of room service areas, equipment, and service stations
Complete all assigned side work and opening/closing duties to the highest standard
Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
Address and resolve guest concerns with professionalism, escalating to management when necessary
Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
Take ownership of punctuality, reliability, and overall performance standards
Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
Act as an ambassador of the hotel by promoting Firmdale Hotels and its restaurants

Benefits

Competitive salary
Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
Complimentary meals on shift
Free uniform dry cleaning service
Commuter transit benefits available Day 1
Ongoing training and professional development, including annual education reimbursement program up to $3,000
Social events throughout the year, including holiday parties, team member appreciation events, and more
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
Departmental and company-wide incentive programs