Per Diem Events Captain at Warren Street Hotel

Crosby Hotel•New York, NY

1d•Onsite

About The Position

Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. We are looking for a confident, detail-oriented, and hospitality-driven Event Captain to join our growing Events team. This is a per diem position reporting directly to the Head of Event Sales, and is a fantastic opportunity for someone who thrives in a fast-paced, high-standard environment and wants to be part of building something special from the ground up.

Requirements

Minimum of 2 years of hands-on event operations experience, preferably in a supervisory or Captain role within a luxury hotel, private dining, banquet, or upscale hospitality environment.
A confident and inspiring leader who provides clear direction, motivates the team, and remains calm and composed in a fast-paced environment.
Exceptional organizational and time management skills, with meticulous attention to detail.
Ability to adapt quickly to last-minute changes while maintaining professionalism, composure, and a guest-focused mindset.
Highly self-motivated, disciplined, and organized, with the ability to take full ownership of responsibilities and perform effectively with minimal supervision.
A genuine passion for hospitality and a commitment to delivering exceptional, memorable guest experiences.
Strong understanding of banquet operations, including event setup standards, service sequence, room configurations, and inventory management.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple departments.
Flexible availability to work evenings, weekends, holidays, and varying schedules based on business needs.

Responsibilities

Lead the Events team on the floor during private events, overseeing operations from setup through breakdown.
Ensure all events are executed to the highest standards of service, consistent with the Firmdale Hotels brand.
Conduct pre-event inspections to ensure event spaces, equipment, and service stations are fully prepared.
Supervise event setup, service, and breakdown, ensuring smooth execution and attention to detail.
Manage event inventory and par levels, ensuring all supplies and equipment are organized and event-ready.
Handle last-minute changes with confidence while maintaining a seamless guest experience.
Communicate effectively with Events Sales, Culinary, Stewarding, Housekeeping, Engineering, and Food & Beverage teams to ensure flawless event execution.
Serve as the primary point of contact during events, anticipating guest needs and resolving concerns promptly and professionally.
Coach and support team members to maintain consistency, accountability, and exceptional service standards.
Complete post-event responsibilities, including inventory reconciliation, room reset, and reporting maintenance or operational issues.
Perform other duties as assigned to support the Events department and hotel operations.

Benefits

Competitive salary
Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
Comprehensive medical, dental, and vision benefits
Life insurance
New York Secure Choice support for most team members
Complimentary meals on shift
Free uniform dry cleaning service
Commuter transit benefits available Day 1
Ongoing training and professional development, including annual education reimbursement program up to $3,000
Social events throughout the year, including holiday parties, team member appreciation events, and more
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
Departmental and company-wide incentive programs