Room Attendant

StepStone Hospitality • Green Bay, WI

78d • Onsite

About The Position

This position is responsible for cleaning and maintaining all assigned rooms and suites daily. The role involves tasks such as bed stripping, bathroom cleaning, vacuuming, dusting, checking room lights and televisions, spot cleaning, and stocking room supplies. The Room Attendant must also report any missing items, items in need of repair, and lost and found items to the supervisor or Housekeeping office. Protecting guest safety and well-being, being courteous to guests and co-workers, and keeping doors closed for safety and security are also key aspects of the job. The role requires comprehensive knowledge of the English language for effective communication and the ability to accurately report information. Adherence to all safety training and hotel policies and procedures is mandatory. The position also involves personal effectiveness, professional conduct, and clear communication of the company's mission and values.

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, reading.
• Minimum pulling of 20 pounds.
• High school education preferred.
• Relevant training and experience required.
• Must have a comprehensive knowledge of all hotel departments and functions.

Nice To Haves

• Additional language ability preferred.

Responsibilities

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies.
• Report any items missing from rooms and suites.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes.
• All lost and found are to be taken to the Housekeeping office as soon as they are found.
• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.
• Understands and communicates the StepStone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Must have a comprehensive knowledge of all hotel departments and functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED