Room Attendant - Housekeeper

Hersha Hospitality Management LP•Philadelphia, PA

About The Position

The Room Attendant cleans and maintains guest rooms to ensure they meet established standards. The role may also cover house person and lobby attendant duties when staffing is short or during peak periods, and performs other duties as requested by management. The position offers a growth path to Housekeeping Supervisor, Assistant Executive Housekeeper, and Executive Housekeeper.

Requirements

Previous housekeeping experience or equivalent training is required.
Ability to understand and communicate in English.
Ability to stand for extended periods; walk; push and pull; reach; bend; squat; kneel; lift up to 20 pounds; and use cleaning chemicals.
Work schedule varies and may include holidays and weekends.

Nice To Haves

High school diploma preferred.

Responsibilities

Greet guests warmly and in a friendly manner.
Clean guest rooms according to standards and within the allotted time, including sweeping, mopping, scrubbing, and vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures, and dust furniture, walls, or equipment.
Notify managers when guest rooms need repairs.
Handle guest items left in rooms according to the lost and found policy.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Be aware of guest satisfaction scores and work to increase departmental and overall guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.