Room Attendant

Waynesville Inn & Golf, Tapestry by Hilton • Waynesville, NC

6d

About The Position

The Room Attendant cleans and services guest rooms to provide guests with a pleasant and comfortable experience. The role also includes cleaning public areas, responding to guest requests, maintaining a healthy and safe environment, and reporting technical issues or maintenance needs. The job description summarizes primary responsibilities and qualifications and may not include all duties or qualifications required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A pre-employment background check is required.

Requirements

• Experience in customer service, a forward-facing role, or another guest-related position.
• Experience cleaning in a customer-focused environment.
• High school diploma, GED, or equivalent.
• Ability to perform the essential functions of the role; reasonable accommodations may be made for individuals with disabilities.
• Successful completion of a pre-employment background check.

Nice To Haves

• Prior experience in the hospitality industry as a room attendant.
• Experience with the specific brand, as applicable.

Responsibilities

• Greet guests and respond to requests.
• Maintain a healthy and safe environment in guest rooms.
• Change bed linen and make beds.
• Replace used towels and bathroom amenities such as shampoo and soap.
• Sweep and mop floors.
• Vacuum carpets.
• Dust and polish furniture.
• Empty trash containers.
• Clean public areas such as corridors.
• Report technical issues and maintenance needs.
• Update the status of guest rooms on the assignment board.
• Restock the cleaning cart and/or supplies.
• Follow all health and safety rules.
• Attend meetings as required.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k).
• Generous paid time off program.
• Opportunities to advance a career within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED